Automatic Machines Warranty and Repair

Page 2 Automated Equipment Service/Repair Process Distributor or Salesperson contacts Customer Service, Key Accounts, or Tech Support with product complaint. 14 Unit is shipped via Weidmuller to the Distributor or End customer as requested. Repairs are billed as miscellaneous and are based on the manufacturer’s estimate. Complaint is entered into NCR and an RMA is issued for the equipment return to Weidmuller HQ. 23 Tool PM ships equipment and NCR description to manufacturer. If equipment is non-warranty, an estimate is provided to the NCR contact in a Weidmuller format.

Warranty, Service and Spare Parts Information Page 3 Warranty: All Weidmuller Automatic Crimp Machines have a one year warranty (parts and labor) against manufacture defects. All Weidmuller machines are serviced within the continental United States Service: The following is a generalization. For specific maintenance information, please contact Nicole Wright for details. It is recommended to service your Crimpfix equipment every 200,000 cycles. The estimated cost of parts and labor varies depending upon how old the unit is and how frequently it is used. The following guide can be used to give customers an idea of what may need to be replaced and when, in addition to an estimated price range: 200K Cycles500K Cycles1M+ Cycles Recommended Maintenance Services:$750 EST$1,200 EST$1,800 EST Alignment of machineXXX Cleaning and removal of debris (insulation lugs and loose conductors)XXX Complete testing of machine functions XX Replace fuses XX Check and service any loose screws XX Check durability of all minor parts (replace any defective minor parts) XX Replace stripping blades XX Replace ferrule separation blade XX Furnish a complete estimate of all repairs exceeding general maintenance (if necessary)XXX Complete final testing of machine functionsXXX Complete removal of all parts, clean all parts of grease/oil and dirt, reassemble machine X Complete and thorough testing through each wire range X Check all hoses are in good condition and no leaks of pneumatic parts X Touch up painted cover or refinish if needed X Complete final testing of machine functions X

Warranty, Service and Spare Parts Information Page 4 Spare Parts: All Automated Equipment Manuals include a spare parts listing; however, not all part numbers will be found in B2B. Contact Nicole Wright to request the correct spare part number. If the item is not set up in our system, Nicole will request the part set up for you. Please make the customer aware that any damages to the equipment resulting from repairs by the customer are not covered by the manufacturer’s warranty.