24 June 2015 Signals of Success quarter one 2015/16 Overview and Scrutiny Committee

Summary of 2015/16 quarter one performance on our … Promises Key success measures Strong Council Action Plan Grow, Save, Charge Action Plan Partnerships and contractors

Overall summary On track to deliver 22 of our 23 promises on time Waitrose in Evesham to be delivered later than original plan Reporting 14 measures this quarter 12 measures on track Length of stay in B and B Gap in life expectancy worsening On track to deliver Strong Council and Grow, Save, Charge plans

Strong economy Started making a film to inspire young people’s future career choices Completed 60 new affordable home and brought 13 long-term empties back into use £10 million infrastructure and business construction commenced Helped create 24 new jobs Decrease in Jobseeker’s Allowance claimants Offering extra financial support for up to 20 new apprenticeships

Strong environment Study of the geothermal potential for businesses in Offenham Continued to support households to install solid wall insulation 17.5% reduction in carbon emissions since 2005 Evesham anti-littering campaign Wick property flood protection scheme underway Avon Meadows wildlife extravaganza Five new shoe and textile recycling banks 750 new garden waste bins in use

Strong communities Dealt with 35% householder planning applications within five weeks Attended five community events and did one ward visit Prevented 45 households from becoming homeless Helped 26 households in crisis through welfare assistance Gap in life expectancy has increased 14 Wychavon Get Active programmes with 1,283 participants 38 Young Bus sessions

Strong council Projected revenue budget saving of £97, complaints and 34 compliments Promoted new employee assistance service for staff Welcome programme for councillors 12,461 contact centre visits 6% decrease in website visits

Partnerships 13 days on average to process benefit claims Collected nearly a third of Council Tax and Business Rates 85% of WRS customers satisfied with resolution of their request and 97% of requests resolved to business’ satisfaction 338,230 leisure centre visits – 12% increase compared with same time last year lido visits

Role of O and S when the new strategy’s in place? Continuing to challenge good and bad performance Further sessions on promises development? Presentation of performance reports? Steering the new success measures?

Success measures that we may keep Number new jobs we’ve helped create Unemployment levels Youth unemployment Number of affordable homes delivered Satisfaction with the area as place to live Amount of waste sent to landfill and amount of waste reused and recycled Number of homeless preventions Gap in life expectancy between most and least deprived areas Satisfaction with the council Satisfaction with services Value for money perceptions

Any questions?