Chapter Six: Universals of Verbal and Nonverbal Messages This multimedia product and its contents are protected under copyright law. The following are prohibited by law: any public performance or display, including transmission of any image over a network; preparation of any derivative work, including the extraction, in whole or in part, of any images; any rental, lease, or lending of the program. The Interpersonal Communication Book 11th Ed. The Interpersonal Communication Book 11th Ed. Joseph A. DeVito

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon A word is not a crystal, transparent and unchanged, it is the skin of a living thought and may vary greatly in color and content according to the circumstances and the time in which it is used. Oliver Wendell Holmes

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon  Accent  Complement  Contradict  Control  Repeat  And Substitute For… …Verbal Communication Nonverbal Communication is Used to… Microsoft Image

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon When Communicating Electronically...  People Use Emoticons  Keyboard Nuances :-) :-( * :- >- {} {{{***}}} ;-)

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon Meaning Principles  Meanings are in People  Meanings are More Than Words and Gestures Microsoft Image

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon Messages and Meanings (continued)  Meanings are Unique  Meanings are Context-Based Microsoft Image

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon Message Principles  Messages are Packaged  Messages are Rule-Governed  Messages Vary in Abstraction Microsoft Image

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon Messages Vary in Politeness  Desirable Trait Across Most Cultures  Recognized as Important in Business  Gender Differences  Personality and Professional Training affect Politeness

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon Messages and Netiquette  Read the FAQs  Don’t Shout—ALL CAPS  Lurk Before Speaking or Contributing  Don’t Contribute to Traffic Jams  Be Brief Microsoft Image

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon Messages and Netiquette (continued)  No Commercial Communication  Treat Newbies Kindly  Don’t Spam  Don’t Flame  Don’t Use Offensive Language Microsoft Image

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon Messages Vary in Inclusion  Excluding Talk - Language & Topics Not Shared  Inclusive Talk - Seeking Others’ Perspective, Providing Unfamiliar Details, Confirming Responses

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon Messages Vary in Directness  Advantages of Indirect Messages  Express Desire without Offending  Seeking Compliments  Disadvantages of Indirect Messages  Create Problems with Understanding  Gender and Cultural Differences

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon Messages Vary in Assertiveness  Nonassertiveness  “You Win, I lose”  Aggressiveness  “I Win, You Lose”  Assertiveness  “I Win, You Win” Microsoft Image

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon Principles for Increasing Assertive Communication  Analyze Assertive Communication  Rehearse Assertive Communication

Chapter 6: Universals of Verbal and Nonverbal Messages Copyright © Allyn & Bacon Communicate Assertively  Describe the Problem  State How it Affects You  Propose Solutions  Confirm Understanding Microsoft Image

The Interpersonal Communication Book 11th Ed. The Interpersonal Communication Book 11th Ed.