CHAPTER TWELVE ENGAGEMENT AND ASSESSMENT OF ORGANIZATIONS The Practice of Generalist Social Work (2 nd ed.)
Key Ideas Like work with individuals and families, creating organizational change requires moving through the process of engagement and assessment to determine how best to intervene. © 2011 Taylor & Francis
Engagement Organizations must be viewed as a client system. Organizations are comprised of many individuals and systems that work as a whole. Social workers must employ active listening, research, and evaluation skills. © 2011 Taylor & Francis
Assessment Internal assessment Legal basis, mission, bylaws, history Administrative structure and management style Structure of programs, services, and activities Organizational culture Personnel policies and procedures Resources © 2011 Taylor & Francis
Assessment External assessment Relationship with funders Relationship with clients Relationship with organizations in network Relationship with political figures © 2011 Taylor & Francis
Skills Force field analysis Supporting forces Neutral forces Opposing forces © 2011 Taylor & Francis