1. Chapter One Defining the Human Service Professional
Theory, Practice, and Trends in Human Services
Pages 1-15

2. The Human Service Degree Emerges
The war on poverty and Johnson’s Great Society Programs in the 1960s
The expansion of the social welfare system
The need for a generalist human service professional
Associates Degree
Paraprofessional worker
Over 380 programs
Bachelor’s Degree
Professional Career
Over 400 degree programs in the U.S.

3. Who is the Human Service Professional?
Human Service Professionals are generalist that work side by side with specialists in the helping professions in 13 primary roles/functions:
Outreach Worker
Broker
Advocate
Evaluator
Teacher/educator
Behavior Change

4. Who is the Human Service Professional?
Human Service Professionals are generalist that work side by side with specialists in the helping professions in 13 primary roles/functions:
7. Mobilizer
Consultant
Community Planner
Caregiver
Data Manager
Administrator
Assistant to Specialist

5. Skills, Standards, and Competencies of the Human Service Professional
Participant Empowerment
Communication
Assessment
Community and service networking
Facilitation of services
Community and living skills
Education, training, and self-development

6. Skills, Standards, and Competencies of the Human Service Professional
Advocacy
Vocational, educational, and career support
Crisis intervention
organizational participation
documentation
These will be discussed in more detail in chapter 2

7. Other Professions Psychiatrist Psychologist Social Worker
Psychiatric Nurse
Psychotherapist
Counselor
School
Rehabilitation
Career
Marriage
Family

8. Important Professional Associations
The National Organization for Human Service Education (NOHSE)
Council for Standards in Human Service Education (CSHSE)
The American Counseling Association (ACA)

9. Important Professional Associations
The National Association of Social Workers (NASW)
The American Association of Marriage and Family Therapists (AAMF)

10. Characteristics of the Effective Human Service Professional
Empathy
Have a deep understanding of the other person’s point of view
Open-Mindedness
Allow others to express their point of view
Can I listen to others in certain situations
Acceptance
Have a high regard for others and their differences
Unconditional positive regard

11. Characteristics of the Effective Human Service Professional
Cognitive Complexity
Understand the world and the complexities of social forces acting on individual behavior
Psychological Adjustment
Looking deeply within
Self awareness
Genuineness
Saying and acting the way you feel rather than the way you think another person wants you to be
Congruent actions with feelings
Transparent readily show feelings to others

12. Characteristics of the Effective Human Service Professional
Relationship Building
Client change is dependent on the relationship between client and helper
Competence
Helper expertise
Desire for continual learning

13. Content Pyramid
Knowledge
Skills
Attitudes/Values

14. Content Pyramid
Knowledge: Familiarity, awareness, or understanding gained through experience or study
Skills: proficiency, facility, or dexterity that is acquired or developed through training or experience and ability
Attitudes: Feelings or thoughts about people or things
Values: The worth we place on something.