From e-gov to m-gov in the cloud: Leapfrog to the future Dr. Costis Toregas The George Washington University May 12, 2011

E-gov as a model Government invests in automation, infrastructure Citizens are served by government employees Participation requires access, PCs and expertise

E-gov examples Paying parking tickets on-line Mapping crime for reports Municipal meetings broadcast live

Technology advances Cloud computing Virtualization Location-enabled applications Mobility Ubiquitous broadband Social Networks

These advances permit new models of innovation

Policy drivers Citizen-centric Collaboration Cost containment Risk reduction Cyber security

There is a shift from e-gov to m-gov

M-gov is different Paying parking tickets on-line Paying meters by phone Mapping crime for reports Reporting crime potential by SMS Municipal meetings broadcast live Crowdsourcing decisions

The new road Government focuses on business process reengineering Citizens serve themselves with mobile devices m-gov: Smart phone apps and broadband deliver location- enabled services

Some good practices

Citizens become united and visible From Chile to Pittsburg Citizen-managed Uses cell phones, FaceBook app Community awareness and public accountability

And they shape their future

Street Bump VERIZON FEBRUARY 2011 Phone accelerometer senses when car hits a big pothole Geotags spot using phone GPS Forwards information automatically to local authorities

Crowd sourcing Toxins and dangerous emissions Simple cell phone adaptations Every one becomes a monitor Personal and collective alerts

A modest proposal discussed in Network the cities 2.Train everyone 3.Citizen-centered systems 4.Try a pilot and grow

Network Connect Cyprus towns for exchanges of Best Practice Share development and transfer of innovations

Technical strategy Citizen-centric Agree on common architecture for applications Go to the cloud! From PCs to phones!

Partnerships Reduce costs by using capacity and expertise of others Focus on government strengths: process Common goal setting and Service Level Agreements (SLAs) for future success

Who can organize Major city(ies) Association of Municipalities Central Government Private industry(ies) PPP of the above

European and global experience with Collective Action

Select high visibility, high demand application Conduct needs assessment Back office vs. citizen-centric Align with existing priorities Opportunity for new business development

One possible way to organize Public Innovation Organization Industry Technology Govt Funding Cities Service Pilot project Technology BPR SLAs, services Committees

Build a roadmap Articulate desired result(s) by citizen consultation Inventory of as-is processes, assets Business Process Re- engineering Technology decisions (build, own, outsource, Cloud) Financing plan Incentives for participation First pilots Sharing control (risk and reward) Disseminate Institutionalize innovation

Simplify: start a pilot

Challenge private industry Infrastructure Application development Shifting costs to the transactions Keeping up with technology changes