© Copyright 2004 Frost & Sullivan. All Rights Reserved. World Outbound Dialing Market Software-based Outbound Dialing Systems Are Gaining Significant Momentum.

Slides:

Advertisements

Similar presentations

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Powder Coating Market New Powder Technologies to Favor Faster Growth “The powder coatings.

Advertisements

© Copyright 2002 Frost & Sullivan. All Rights Reserved. Indian Brake Friction Parts Aftermarket Vehicle Manufacturers Entrance into Aftermarket Intensifies.

North American Loyalty Cards, Software, and Services Markets Internet Opportunities Drive Market Growth “Companies in a variety of industries are offering.

Strategic Analysis of the U.S. Infusion Pumps Market

Medical Devices Analyst Team

World Proteomics Sample Preparation Market Industrialization of Biological Proteomics Research Drives Growth of Sample Preparation Technologies “Emphasis.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Commercial Firewall Markets The Evolution Towards a Value-Added Feature “Firewall manufacturers.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. World VoIP Test Equipment Markets Complexity of VoIP Networks Drives Test Equipment Sales "Complexity.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. Pan Asian Magnetic Resonance Imaging (MRI) Equipment Markets Demand for Economical Units “Growth.

World Alkaline and Zinc Air Battery Markets Battery Manufacturers Set Sights on New Application Segments “Participants are trying to capitalize on the.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Select Cardiac Risk Test Market End User Education Creates Growth Opportunities “With efficient.

North American Outsourced Customer Care Services Market Market Affected by Tough Economic Conditions; Expected to See A Turnaround in 2004 “The need to.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. North American Building Automation System (BAS) Communication Protocols Quest for Technological.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. North American Pneumatic Component Markets: End-User Survey and Analysis End Users Demand High.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Botulinum Toxin Emerging Markets Under-Treated Disease States Create Strong Market Opportunity.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. North American Web Conferencing Markets Convergence Technology Key to Capitalizing on Future Demand.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Laboratory Information Management Systems Market Rising Number of Computerized Laboratories.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. North American Constant Velocity (CV) Driveaxle and Boot Kit Aftermarket Acquisitions Key to Increasing.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. Asian Generic Pharmaceuticals Markets Market Conditions Encourage Significant Growth “Prospects.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. Opportunities and Analysis of the Worldwide Optical Networking Digital Cross Connect Markets Developing.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. North American IP Contact Center Markets Industry Evolution Demands Channel- Blending Functionalities.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Hospitals’ Wireless Local Area Network Markets Wireless Networks Create Healthy Niche in Hospital.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Computational Software Markets for Discovery Phase Research in Life Sciences Need for Research.

E-Commerce Strategies for Utilities Software Becomes Key in Successful Internet Ventures "The Internet is just a network for connecting different utilities.

U.S. Consumer Local and Long Distance Service Markets Bundling Local, Long Distance, and Enhanced Services Could Win More Customers "Bundling long distance.

U.S. PET and PET-CT Markets Creating new growth opportunities through division and specialization “The PET market continues to be vibrant while taking.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. Indian Automotive Piston and Piston Rings Aftermarkets Technological Superiority Critical to Aftermarket.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. World Signal Sources Markets Continued Expansion of Telecommunications Markets Sustains Industry.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. U.S. Emerging Satellite Applications Markets Promising Markets Evolve for Emerging Satellite Applications.

World Radio Frequency (RF)–Location/Tracking System Markets New Breed of Real-Time Asset Management Solutions Creates Dynamic Opportunities “Manufacturers.

U.S. Osteoporosis Diagnostics Markets New Peripheral Technologies Drive Market Growth “The introduction of peripheral bone densitometers, which measure.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. World Audio Conferencing Bridge Markets Markets Set for Comeback in 2002 “Industry growth will.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. World DC Power Systems Market Power Supplies and Batteries Group End-Users’ Shift to Lower Power.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. Product Lifecycle Management (PLM) Markets for Life Sciences Product Document Management (PDM)

© Copyright 2005 Frost & Sullivan. All Rights Reserved. U.S. ECG and Cardiac Monitoring Products and Services Markets Adopting Event Monitoring systems.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. World Stationary Lead Acid Battery Market SLA Batteries Remain the Preferred Energy Storage Device.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. North American Hosted IP Telephony and VoIP Access Service Hosted IP Telephony’s Diverse Functionalities.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. World VoIP Test Equipment Market Increasing VoIP Deployment by Private Enterprises Spurs Demand.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. World VoIP Monitoring Solution Markets Increased VoIP Deployments Spark Interest from Service Providers.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. CRM Markets for the U.S. Pharmaceuticals Industry Enterprise Analytics Offers Unprecedented Opportunities.

© Copyright 2005 Frost & Sullivan. All Rights Reserved. World Wireless Communications Test Equipment Markets Need for Stable 3G Services Creates Demand.

© Copyright 2002 Frost & Sullivan. All Rights Reserved. North American Outsourced Contact Center Service Markets Economic Slowdown Brings Short-Term Losses,

© Copyright 2003 Frost & Sullivan. All Rights Reserved. Medical Devices Group “Spurred by growing awareness, availability of sophisticated self-monitoring.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. Automation Company Strategies in China Flourishing Chinese Markets Compel Automation Companies.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. World Digital Asset Management Markets DAM Vendors Opt for Consolidation to Improve their Business.

© Copyright 2003 Frost & Sullivan. All Rights Reserved. Strategic Assessment of Oncology Research and Opportunities in the Asia Pacific Biotech Markets.

© Copyright 2003 Frost & Sullivan. All Rights Reserved. North American Hydraulic Pumps Market North American Manufacturers Gear up to Face Competition.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. Vertical IT and Telecom Spending Trends - U.S. Retail Sector Implementation of tracking technology.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. Strategic Analysis Of the Global UWB and Zigbee Chipsets Market Growing Popularity of WPANs and.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. U.S. Data Storage Management Markets for Healthcare Data storage management solutions essential.

© Copyright 2003 Frost & Sullivan. All Rights Reserved. North American Mid-sized Generator Set Market Recent Grid Failures Ignite Sale of Gensets Energy.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. North American Plastics Processing Machinery Markets Offshore Competition in Plastics Production.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. The North American Calibration Services Market Many Leading Participants Consolidated their Positions.

© Copyright 2003 Frost & Sullivan. All Rights Reserved. North American Enterprise IP telephony Markets F ICT Acceptance of IP Telephony.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. North American Automotive Glass Aftermarket Automotive Aftermarket Subscription 9801 Transportation.

© Copyright 2003 Frost & Sullivan. All Rights Reserved. World Primary and Secondary Alkaline Battery Markets Strategic Distribution Mix and Improved Visibility.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. World Cardiac Rhythm Management Market Increased Clinical Trials and Technology Development Drives.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. U.S. Patient Scheduling Systems Markets for Healthcare Healthcare and Life Sciences IT Group “Information.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. North American Mobility Aids Market Shrinking Reimbursement Limits Market Potential for Some Manufacturers.

U.S. Voice Web and Voice Access to Data Services and Applications Markets “ Speech technologies are enabling the development of a variety of consumer and.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. World Supply Chain Management Software Market Efficient Interoperable IT Infrastructure Necessary.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. U.S. Electronic Medical Records Markets for Inpatient and Ambulatory Care EMRs’ Potential for Error.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. World Generics and Biogenerics Markets Regulatory and Patent Uncertainties Constrain Development.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. North American Forklift Market The Market Is Poised for Growth with Increasingly Sophisticated.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. The European Contrast Media and Radiopharmaceuticals Market Saturation in Some Segments While Growth.

© Copyright 2003 Frost & Sullivan. All Rights Reserved. North American Hydraulic Cylinders and Accessories Market Competition Fuels Growth of New Plants.

© Copyright 2005 Frost & Sullivan. All Rights Reserved. World HMI Products and Software Market With forecast over the period 2001 to 2011 Industry “Web.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. North American Telephony-Based Speech Technology and Solution Markets Increasing Variety of Packaged.

© Copyright 2003 Frost & Sullivan. All Rights Reserved. U.S. Needle-Free Injectables Markets Healthcare Industry Team “As more formulations are developed.

© Copyright 2004 Frost & Sullivan. All Rights Reserved. Emerging Test & Measurement Market Opportunity: Fiber Channel, Optical Transport Network and Resilient.

Presentation transcript:

© Copyright 2004 Frost & Sullivan. All Rights Reserved. World Outbound Dialing Market Software-based Outbound Dialing Systems Are Gaining Significant Momentum in Small and Medium-Sized Businesses Telecom Group “Growing use of outbound dialing for proactive customer care campaigns expands the outbound dialing market.”

© Copyright 2004 Frost & Sullivan. All Rights Reserved. Industry Trends Integration of the outbound dialing function into a comprehensive CRM strategy expands the market The demand for a unified solution is compelling vendors to bundle outbound dialing capabilities along with other contact center technologies The low price of the software dialer and its capability to integrate seamlessly with other call center technologies drives market growth in small and medium business segment The passage of national “Do-Not-Call” (DNC) list impacts the overall revenue from the telemarketing sector of the outbound dialing market

© Copyright 2004 Frost & Sullivan. All Rights Reserved. Key Features Frost & Sullivan Provides: Detailed insights into recent developments and trends with special coverage on the national “Do-Not-Call” list Drivers and restraints Market sizing and competitive analysis Market forecasts and opportunity analysis

© Copyright 2004 Frost & Sullivan. All Rights Reserved. What We Offer Coverage: North America, Europe, Asia and Latin America Proven methodology encompassing extensive primary and secondary data and research Focused information and strategies that cover business and technology issues Credible data and analysis highlighting industry dynamics

© Copyright 2004 Frost & Sullivan. All Rights Reserved. Who Will Benefit? Current Market Participants Find out how you compare to the competition Assess current and future drivers and restraints Determine and exploit market share opportunities New Entrants Analyze challenges associated with the industry Calculate time scales for strategy implementation Position yourself to capitalize on the market’s unmet needs Investment Community Analyze long-term strategies of outbound dialing companies Determine which participants will outperform the competition Assess attractiveness of investing in the outbound dialing markets

© Copyright 2004 Frost & Sullivan. All Rights Reserved. What’s Included World outbound dialing market study The national "Do-Not-Call" legislation and its impact on the call center agent positions in the United States

© Copyright 2004 Frost & Sullivan. All Rights Reserved. Avaya, Inc. Concerto Software Divine, Inc. Genesys Telecommunications Laboratories, Inc. Key Market Participants

© Copyright 2004 Frost & Sullivan. All Rights Reserved.  Call toll free: 877 GO FROST ( )  Fax toll free:   Visit: For More Information