Introduction to Project Management Quality Management Lecture b This material (Comp19_Unit10b) was developed by Johns Hopkins University, funded by the.

Slides:

Advertisements

Similar presentations

Quality Improvement Introduction to Reliability This material (Comp12_Unit3) was developed by Johns Hopkins University, funded by the Department of Health.

Advertisements

Paul Prunty The 7 Basic Quality Tools ~ The DMAIC Process Continuous Improvement and … To a hammer, everything’s a nail … How many tools do you have in.

Introduction to Information and Computer Science Databases and SQL Lecture b This material (Comp4_Unit6b) was developed by Oregon Health & Science University,

Managing Project Quality

Component 10 – Fundamentals of Health Workflow Process Analysis and Redesign This material was developed by Duke University, funded by the Department of.

Individual Roles and Team Mission

Working with Health IT Systems HIT System Planning, Acquisition, Installation, & Training: Practices to Support & Pitfalls to Avoid Lecture b This material.

Planning, Management and Leadership for Health IT Overview of the Strategic Planning Process Lecture a – Creating an IT Strategic Plan This material Comp18_Unit5.

The Culture of Healthcare

Introduction to Information and Computer Science Information Systems Lecture b This material (Comp4_Unit9b) was developed by OHSU, funded by the Department.

Working with Health IT Systems HIT and Aspects of Patient- Centered Care Lecture b This material (Comp7_Unit10b) was developed by Johns Hopkins University,

Component 2: The Culture of Health Care Unit 6: Nursing Care Processes Lecture 1 This material was developed by Oregon Health & Science University, funded.

Introduction to Project Management Managing Project Time, Cost, and Procurements Lecture a This material (Comp19_Unit6a) was developed by Johns Hopkins.

Working with Health IT Systems Protecting Privacy, Security, and Confidentiality in HIT Systems Lecture a This material (Comp7_Unit7a) was developed by.

Course Title: Production and Operations Management Course Code: MGT 362 Course Book: Operations Management 10th Edition. By Jay Heizer & Barry Render.

Introduction to Healthcare and Public Health in the US Delivering Healthcare (Part 2) Lecture c This material (Comp1_Unit3c) was developed by Oregon Health.

Component 1: Introduction to Health Care and Public Health in the U.S. Unit 3: Delivering Healthcare (Part 2) Lecture 3 This material was developed by.

Working with Health IT Systems Fundamentals of Usability in HIT Systems—What Does it Matter? Lecture a This material (Comp7_Unit 5a) was developed by Johns.

Working in Teams Initial Tools for Teaming: Ground Rules and Action Plans for HIT Teams This material (Comp17_Unit3) was developed by Johns Hopkins University,

Working with Health IT Systems Introduction & Overview: Components of HIT Systems This material (Comp7_Unit1) was developed by Johns Hopkins University,

Introduction to Project Management Team Management and Communications Lecture c This material (Comp19_Unit8c) was developed by Johns Hopkins University,

Unit 9a: The BSI Story HIT Infecting a Patient Safety Culture This material was developed by Johns Hopkins University, funded by the Department of Health.

Unit 2-2 – Process Mapping Diagramming Tools

Introduction to Process Technology Unit 7 Principles of Quality.

Planning, Management & Leadership for Health Information Technology The Management and Leadership Distinction Lecture b – Temporary Leadership This material.

Component 4: Introduction to Information and Computer Science Unit 9: Components and Development of Large Scale Systems Lecture 3 This material was developed.

Working with Health IT Systems Protecting Privacy, Security, and Confidentiality in HIT Systems Lecture b This material (Comp7_Unit7b) was developed by.

Component 7: Working with HIT Systems This material was developed by Johns Hopkins University, funded by the Department of Health and Human Services, Office.

Quality Improvement HIT and Infecting a Patient Safety Culture Lecture b This material (Comp12_Unit8b) was developed by Johns Hopkins University, funded.

Chapter 5 – Managing Quality Operations Management by R. Dan Reid & Nada R. Sanders 4th Edition © Wiley 2010.

Working in Teams: Unit 3 Initial Tools for Teaming: Ground Rules and Action Plans for HIT Teams This material was developed by Johns Hopkins University,

Quality Improvement Principles of Quality and Safety for HIT Lecture a

Introduction to Healthcare and Public Health in the US The Evolution and Reform of Healthcare in the US Lecture b This material (Comp1_Unit9b) was developed.

Component 4: Introduction to Information and Computer Science Unit 9: Components and Development of Large Scale Systems Lecture 2 This material was developed.

Copyright 2006 John Wiley & Sons, Inc. Beni Asllani University of Tennessee at Chattanooga Operations Management - 5 th Edition Chapter 3 Roberta Russell.

Working with Health IT Systems HIT System Planning, Acquisition, Installation, & Training: Practices to Support & Pitfalls to Avoid Lecture a This material.

Working with HIT Systems Unit 8a: HIT system planning, acquisition, installation, and training: Practices to Support & Pitfalls to Avoid This material.

Component 16-Professionalism/Customer Service in the Health Environment Unit 1-Customer Service in Health IT Lecture 1a-Definitions of Customers and Customer.

Component 2: The Culture of Health Care

Working with HIT Systems Unit 8b: HIT system planning, acquisition, installation, and training: Practices to Support & Pitfalls to Avoid This material.

Component 10/Unit 2 Slide 1 Health IT Workforce Curriculum Version 1.0/Falll 2010 Fundamentals of Health Workflow Process Analysis and Redesign Unit

Quality Improvement HIT Design to Support Teamwork and Communication Lecture b This material (Comp12_Unit7b) was developed by Johns Hopkins University,

Unit 8a: The Implementation Team HIT Implementation Planning for Quality and Safety This material was developed by Johns Hopkins University, funded by.

Quality Improvement Principles of Quality and Safety for HIT Lecture b This material (Comp12_Unit2b) was developed by Johns Hopkins University, funded.

Working with Health IT Systems

Introduction to Information and Computer Science Databases and SQL Lecture d This material (Comp4_Unit6d) was developed by Oregon Health & Science University,

Introduction to Project Management Quality Management Lecture a This material (Comp19_Unit10a) was developed by Johns Hopkins University, funded by the.

Introduction to Project Management Managing Project Scope Lecture b This material (Comp19_Unit5b) was developed by Johns Hopkins University, funded by.

Introduction to Project Management An Overview of Health IT Projects Lecture b This material (Comp19_Unit1b) was developed by Johns Hopkins University,

Introduction to Project Management Project Selection and Initiation Lecture b This material (Comp19_Unit3b) was developed by Johns Hopkins University,

Quality Improvement HIT Implementation Planning for Quality and Safety Lecture b This material (Comp12_Unit9b) was developed by Johns Hopkins University,

Introduction to Project Management Project Life Cycles Lecture b This material (Comp19_Unit2b) was developed by Johns Hopkins University, funded by the.

Introduction to Project Management Project Monitoring and Control Lecture a This material (Comp19_Unit9a) was developed by Johns Hopkins University, funded.

Introduction to Project Management Project Closure and Transition Lecture a This material (Comp19_Unit11a) was developed by Johns Hopkins University, funded.

Fundamentals of Health Workflow Process Analysis and Redesign Process Analysis Lecture a This material Comp10_Unit5a was developed by Duke University,

Working in Teams Health IT Teams: Examples and Characteristics Lecture b This material (Comp17_Unit1b) was developed by Johns Hopkins University, funded.

Introduction to Project Management Project Life Cycles Lecture a This material (Comp19_Unit2a) was developed by Johns Hopkins University, funded by the.

Working in Teams Leveraging Integration Techniques: Power of HIT Team Dynamics This material (Comp17_Unit5) was developed by Johns Hopkins University,

Introduction to Project Management Project Planning Overview Lecture a This material (Comp19_Unit4a) was developed by Johns Hopkins University, funded.

Introduction to Project Management Project Selection and Initiation Lecture a This material (Comp19_Unit3a) was developed by Johns Hopkins University,

Introduction to Project Management Managing Project Scope Lecture a This material (Comp19_Unit5a) was developed by Johns Hopkins University, funded by.

Introduction to Project Management Managing Project Risk Lecture a 1.

Introduction to Project Management

Introduction to Project Management

Project Quality Management

Introduction to Project Management

Introduction to Project Management

Introduction to Project Management

Information Technology Project Management – Fifth Edition

Component 11 Unit 7: Building Order Sets

Presentation transcript:

Introduction to Project Management Quality Management Lecture b This material (Comp19_Unit10b) was developed by Johns Hopkins University, funded by the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number IU24OC

Quality Management Learning Objectives—Lecture b Develop a quality management plan Perform quality assurance Apply quality tools 2 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Comparison of ISO 9000 and TQM Not interchangeable Can be viewed as a subset of TQM Frequently implemented in non-TQM environment Can improve operations in a traditional environment May be redundant in a mature TQM environment Is not in competition with TQM 3 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Quality Management Tools 4 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Flowchart 5 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Activity Using paper and pen, draw a flow-chart that describes a process. The process can be something from your work or personal life. Identify places in the process where things can go wrong. What could you do to prevent them? Turn in your chart along with an brief explanation of the process. 6 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Root Cause Analysis (RCA) Ishikawa / Fishbone 7 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Quality Checklists 8 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Activity In Small Groups: Look at a known process. You could use one of your member’s flow-chart from the last exercise. Draw a cause and effect diagram or create a quality checklist for an element of this process. 9 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Statistical Process Control 10 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Pareto Chart 11 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Quality Management Plan The purpose of the Project Quality Plan is to define activities or tasks that intend to deliver products while focusing on achieving the customer's quality expectations. These activities and tasks are defined on the basis of the quality standards set by the organization delivering the product. 12 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Designing the Quality Management Plan The Quality Management Plan describes the following quality management components: Quality objectives Key project deliverables and processes Quality standards Quality control and assurance activities Quality roles and responsibilities Quality tools Plan for reporting quality control and assurance problems 13 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Identify Quality Objectives State the quality objectives in terms of the project objectives and/or organizational objectives. Determine quality objectives for the product with the customer. There may be overall organizational quality objectives or policies that the project can reference. 14 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Quality Control 15 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Quality Assurance 16 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Quality Team Roles & Responsibilities 17 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Quality Tools 18 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Quality Control and Assurance Problem Reporting Plan 19 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Exercise In Small Groups: 20 Minutes - Using the template provided in class, create a quality management plan. 5 Minutes – Present the Plan to the Class 20 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Clinical Pharmacy Departmental System Scenario A clinical department must replace or upgrade their current departmental system because the software company is sun-setting the current product within two fiscal years. They must either move to the current company’s next product line or find a new vendor. –The system must have 24 X 7 X 365 availability. –Current personnel: 50 pharmacists, 100 pharmacy technicians, and 25 support personnel. 21 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Quality Management Summary—Lecture b 22 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Quality Management References—Lecture b References Bennett-Staub A. Helping Residents Cope with a Patient Suicide. American Psychiatric Association. c2011. Available from: Deming W. The new economics: for industry, government, education. 2 nd ed MIT Press. Deming W. Out of the Crisis. 2 nd ed MIT Press. DoIT. Project Management Advisor. Develop Quality Management Plan. c2006. Available from: Fezeu L. Project Quality Management. Central Michigan University: Software Project Management. Available from: ISO 9001:2008; Quality management systems – Requirements; ISO Press. Juran J. Juran on Quality by Design Simon & Schuster. Magrab E, Gupta S, McCluskey F, & Sandborn P. Process Design and Development: The Product Realization Process CRC Press; Boca Raton, FL. Project Management Institute: A guide to the project management body of knowledge. 4th ed. Newtown Square, PA: PMI; Schwalbe K. Information technology project management (with Microsoft Project 2007 CD-ROM). 6th ed.; Scribd. Line Balancing What is it? Available from: Scribd. Seven Tools of Quality Control. Available from: Quality-Controloldhttp:// Quality-Controlold 23 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b

Quality Management References—Lecture b References Stackpole C. A User’s Manual to the PMBOK Guide. Wiley; Stackpole C. A project manager’s book of forms: a companion to the PMBOK guide. Wiley; 2009: a companion to the PMBOK guide. Wiley; 2009 Tague N. The Quality Toolbox, Second Edition, ASQ Quality Press; Wikipedia. Pareto Charts. Available from: Wikipedia. PDCA. Available from: Wikipedia. Six Sigma. Available from: Wikipedia. Statistical process control. Available from: Wysocki, RK. Effective project management: traditional, agile, extreme. 5th Edition. New York: Wiley; Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b Charts, Tables, Figures Table Quality Control. Adapted from DoIT Project Management Advisor by Theron Feist. Available from: Table Quality Assurance. Adapted from DoIT Project Management Advisor by Theron Feist. Available from: Table 10.4 Quality team roles and responsibilities. Quality Assurance. Adapted from DoIT Project Management Advisor by Theron Feist.. Available from: Table Quality Tools. Adapted from DoIT Project Management Advisor by Theron Feist. Available from: Table Problem Reporting Plan. Adapted from DoIT Project Management Advisor by Theron Feist. Available from:

Quality Management References—Lecture b Images Slide 4: Quality Management Tools. Image courtesy of Johns Hopkins School of Nursing Staff. Created with Wordle. Available online at: Slide 5.1: A typical flowchart. creative Commons Derek Holden. Available from: Slide 5.2: A typical Flowchart outlining the process of CPR Creative Commons Jmatt1122. Available from: Slide 7: Ishikawa fishbone-type cause-and-effect diagram. Creative Commons: FabianLange. Available from: Slide 8: A surgical Safety Checklist. Courtesy of: World Health Organization (WHO). Available from: Slide 10: Statistical Process Control. Creative Commons Daniel Penfield. Available from: Slide 11: Pareto Chart. Creative Commons: Metacomet. Available from: Slide 22: Advancing Quality Circle. Courtesy of: Theron Feist. 25 Health IT Workforce Curriculum Version 3.0/Spring 2012 Introduction to Project Management Quality Management Lecture b