Office of Administration Enterprise Server Farm March 2006 Briefing

AgendaAgenda Server Refresh Database update MS SQL 2000 SP4 Veritas i3 DB tool Oracle upgrade to Livestats update Hosting Solution Engine DSView 3.0 upgrade ESF general updates

Managed Services - Server Refresh Vincent Cheong

Background Various hardware reaching end-of-life and warranty Implementing new IBM hardware Servers utilizing old ESF Base Build Latest configuration standards Upgrading from Windows 2000/IIS 5.0 to Windows 2003/IIS 6.0 Better performance and security enhancements Server Refresh

Phase I - DSF Only Phase II - DSF with Custom Applications Phase III – Custom Web and Application Servers Phase IV - Database Servers Phase V - Active Directory Server Refresh

Status of Phase I – DSF Only Migrated Portal, Governor, DLI, IES, DSF Training, etc. Issues identified DSF functionality, e.g. routing approval. DSF - SQL Scheduled tasks, e.g. cut page (resolution identified and code being updated by Cimbrian) Server Refresh

Schedule Phase I – Q4 2005/Q Phase II – Q Phase III – Q Agency software compatibility sign off before Mar 31 st mpatibility/ Phase IV – Q Phase V – Q Server Refresh

Database update Eric Eyster

MS SQL 2000 SP4 All SQL servers upgraded successfully except the Enterprise SQL database cluster. Estimated timeline for SQL Cluster: Staging - April 10 th Production – April 23 rd

Veritas i3 DB tool Optimize SQL response time by proactively monitoring, analyzing, and tuning SQL Server environment Provide a complete view of application performance by capturing, measuring, and correlating performance metrics Timeline – Q2

Oracle upgrade to Background Current Oracle version in ESF – Oracle released Critical Patch Updates These patches are not supported for current version in ESF

Oracle upgrade to Pending agencies and vendor sign off for application compatibility Tentative schedule - Q Staging upgrade Agencies test and sign off Production upgrade Agencies test and sign off

Livestats update Eric Eyster

Livestats Update Some agencies reported errors with page and watch data ESF Worked with DeepMetrix support to troubleshoot issue Resolution and recommendation was to run the SQL database on the application server

Livestats Update Completed and tested in staging Completed in production Currently testing with agencies If you have any issues regarding data inconsistencies, please notify the ESF

Hosting solution Engine Robb Ritchey

What is HSE? Web interface for managing Hardware load- balanced servers Selectively suspend services to your web servers Hosting Solution Engine

Benefits of HSE Ability to perform server maintenance without affecting availability (Load balanced environment only) Ability to stop and start services by the agencies Provides real-time status of service health Accessible 24/7 Only needed by Co-location customers Hosting Solution Engine

Accessing HSE Login with CWOPA credentials Available only from MAN or via Dialup/VPN

Activate Real – Activate and suspend services at the server level Activate Virtual – Activate and suspend services for all servers associated with a Virtual IP Hosting Solution Engine

Services can be activated or suspended on the fly No traffic is sent to services having a weight of ‘0’ Hosting Solution Engine

‘Clear Connections’ must be checked in order to delete existing connections to the server. Hosting Solution Engine

‘Real Time Stats’ will poll the load-balancer for live status information. This can be useful as the HSE only updates periodically – every 30 secs Hosting Solution Engine

Agency Next Steps Create CWOPA group(s) Format: AA-HSE_XXXXX Create ticket with ESF Technical Ops Team Request latest version of Co-location Doc Update ESF Co-location Document New &q=182423&esfNav=|8041| Submit updated doc for HSE Access Hosting Solution Engine

DSView 3.0 Upgrade Matt Wentling

V3.0 Features New User Interface Hub and spoke server architecture for redundancy Exit macros log out or lock each user when a session window is closed notifications when selected events occur DSView 3.0 Upgrade

Impact to Customers Web browser interface Eliminates need for Citrix and Avocent specific client application Higher color resolution and faster screen scans to improve speed More intuitive interface Available from MAN or via Dialup/VPN Only affects Co-location customers Tentative Schedule – Q DSView 3.0 Upgrade

DSView 3.0 Upgrade Demo

ESF General Updates Steve Dunn

ESF General Updates Crystal Enterprise Upgrade Upgrade from CE ver 10 to CE ver 11 CE10 support ends in June 8, 2007 CR10 support ends Jan.7, 2007 Migrate before end of life to avoid support issues Tentative schedule Q4 2006

ESF General Updates Enterprise Portal BEA Aqualogic Ver 6.0 Architecture implemented Development, Staging, Production Governance and ROE document in progress Tentative Go-Live April 2006 Contact: Mark Rogers (OA)

ESF General Updates Interim Site Update Disaster Recovery Plan Committee established ESF – Managed Services JNETGISExchange Phased approach based on funding Phased approach based on funding

ESF General Updates Help Desk Process Initiation Remedy Ticket Call Center (717) Option1 OA ESF Application Management Team (MS) OA ESF Technical Operations Team (Co-lo) Ticket Details Detailed problem description Valid Contact information Phone and Ensure requestor is available for call back for urgent or high tickets.

ESF General Updates Help Desk Process PrioritiesUrgent Production Application unavailable High Critical Portions of Production Application unavailable Medium Minor issue not requiring immediate attention Low Question or Informational Request Escalation Timeframes and Contacts defined in Document Process Document a=7&Q=125093&esfNav=|

ESF Web Site Windows 2003 compatibility sign off mpatibility Help Desk (717) Option 1 =7&Q=125093&esfNav=| HSE Reference Document olution_engine_usage_guide.pdf Resource Links

Thank You! Questions? Thank You! Questions?