1 2 Supervision Today! 7 th Edition Stephen Robbins David DeCenzo Robert Wolter Supervision Challenges DEFINING SUPERVISION AND SUPERVISORY CHALLENGES

Chapter Outcomes Explain how globalization affects supervisors. Describe how technology is changing the supervisor’s job. Explain the concept of e-business and e-commerce Identify the significant changes that have occurred in the composition of the workforce. Explain why corporations downsize. Understand the concept of continuous improvement and identify its goals. Describe why supervisors must be able to “thrive on chaos” Define ethics 2 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Globalization Parochialism Cultural environments Cultural variables – Individualism – Power distance – Uncertainty avoidance – Quantity of life – Quality of life 3 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Technology Equipment Tools Operating methods Communication Effects on supervisor’s job 4 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

E-Business Differentiate from e-commerce Activities associated with a successful Internet-based enterprise – Developing strategies for running Internet-based companies – Improving communication with suppliers and customers – Collaborating with partners to coordinate design and production 5 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

E-Business venues Internet Intranet Extranet 6 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Facts about today’s workplace Line between work and non-work time is blurred Globalization created unlimited work hours Communication technology creates enhanced opportunities to do business Employees are expected to work longer hours Dual-career couples 7 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Workforce Diversity Defined Gender Race Ethnic origin Age group Family status Physical abilities 8 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Exhibit 2-3 Value stereotypes for several generations of workers 9 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Changing how business operates Downsizing Continuous improvement Work process engineering Thriving on chaos 10 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

EXHIBIT 2–4 The foundations of continuous improvement. 11 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Employees may get angry Remaining employees may be less loyal May cause increased competition among employees May affect work unit productivity Downsizing and Supervisors 12 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Part-time, temporary and contract workers May not identify with the organization or be as committed or motivated Supervisors responsibility to motivate full- time and contingent workforce Contingent Workforces 13 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Clearly define what quality means Built on participation of people closest to the work Can help create more-satisfying jobs Continuous-Improvement Programs and Supervisors 14 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

May leave some confused and angry Opportunity to learn new skills May provide better position for compensation, bonuses, and incentives Work Process Engineering and Supervisors 15 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Generally viewed as necessary for decreasing turnover Not ultimate measure of effectiveness Should be balanced by workforce engagement in meaningful work Employee Loyalty and Engagement 16 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

The “good” organization Social responsibility Social obligation Social responsiveness Ethics 17 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

EXHIBIT 2–5 Social obligation versus social responsiveness. 18 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Ethics Rules or principals that define right and wrong conduct Subjective concept Making decisions is easier when a code of ethics is in place Not all companies embrace concept of enforceable code 19 Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved