1. Supervision Today! 6th Edition
Stephen P. Robbins
David A. DeCenzo
Robert Wolter

2. SUPERVISION DEFINITIONS
Chapter 1
SUPERVISION DEFINITIONS

3. Chapter Outcomes
Explain the difference among supervisors, middle managers, and top management.
Define supervisor.
Identify the four functions in the management process.
Explain why the supervisor’s role is considered ambiguous.
Describe the four essential supervisory competencies.
Identify the elements that are necessary to be successful as a supervisor.

4. EXHIBIT 1–1 Levels in the traditional organizational pyramid.

5. Supervisors can be called…
Assistant manager
Department head
Head coach
Team leader
Shift leader/captain
Foreman

6. EXHIBIT 1–2
Efficiency versus effectiveness.

7. EXHIBIT 1–3
Management functions.

8. Traditional role Overseer Disciplinarian Enforcer of policy
“Do as I say, not as I do” mentality

9. Today’s role
Trainer
Adviser
Mentor
Facilitator
Coach

10. More roles Key person Person in the middle Just another worker
Behavioral specialist

11. Why promote from within?
Know the operation
Understand the organization
Know the employees
Have prior experience on which to make decisions
Employee motivator

12. Why is supervising so difficult?
Constant problem solving
Simultaneous problems
Constant interruptions
Judged on ability to motivate others
Time consuming communication activities
Usually promoted from peer group
Value of technical expertise minimized
Counseling employees
Providing leadership

13. Required competencies
Technical
Interpersonal
Conceptual
Political

14. EXHIBIT 1–4 How competency demands vary at different levels of management.