IPCentrex solution from COLLAB

ONECONTACT PBX THE GAME IS ON Global Surplus capacity Pressure on tariffs Hosted Services (In the Cloud/ telco) Broadband is ON …. More competition (Telkom, Neotel, IS, MTN, Vodacom etc)

ONECONTACT PBX PLATFORM OneContact PBX is a powerful Multi-tenant SIP based IP PBX solution that provides flexibility and easy browser based management of all tenants’ specific configurations

ONECONTACT PBX PLATFORM OneContact PBX is a powerful Multi-tenant SIP based IP PBX solution that provides flexibility and easy browser based management of all tenants’ specific configurations Suitable for fixed + mobile telecom operators Multi-tenant: Supports multiple clients and sites Integrates fixed and mobile, soft and physical phones Integrates with legacy digital PBXs (through SIP trunk) Intelligent routing of inbound calls Customized dial plans for outbound calls Flexible billing Mobile Extensions (OneContact PBX Mobile)

ONECONTACT PBX PLATFORM MAIN FEATURES Multiples Clients, Sites and Extensions; Management Web interfaces for users and administrators; Multiple authentications (register/call authentication, etc); CDRs (via browser and exportable);

ONECONTACT PBX PLATFORM MAIN FEATURES Call Distribution Routing Profiles; Waiting Queues Hunting Groups; IVR – Create custom IVRs flows, which distribute to groups or users. Simple (straightforward) scripts Switch scripts Custom scripts (with webservices)

ONECONTACT PBX PLATFORM MAIN FEATURES Other features Voice mailboxes with voic management via web Personalized choice of Music-on-Hold Time Zones Outbound Mechanisms Dial Plan Profiles; Outgoing Rules;

ONECONTACT PBX PLATFORM MAIN FEATURES MOBILE EXTENSIONS ONECONTACT PBX supports mobile extensions using a completely new app for iPhone and Android. This app can be fully rebranded according to your own corporate brand and offered as a cloud service. All ONECONTACT PBXMobile logos/color schemes can be replaced using your corporate branding guidelines.

FIXED MOBILE CONVERGENCE Fix into mobile And the other way around Fixed calls outside the office No additional costs (3G or Wi-Fi) Status Availability (available/offline/aw ay/busy)

Change status Create new status types Choose if others can see your custom status name (e.g. “Do not disturb”) or not STATUS SCREEN

CALL SCREEN VOIP softphone, with familiar iPhone interface Hold with music Switch to GSM in poor connection conditions Extend, Alternate, Conference, Transfer and blind transfer to other users or contacts

CONTACTS SCREEN OneContact PBX and Phone contacts integration OneContact PBX users status information Search and Filters

RECENT CALLS Familiar iPhone recent call activity interface Contact information, including status

IVR SCREEN Easy to use interface for IVR configuration Voice recorder for messages Call routing to groups and individual users Dial user by extension or by name from IVR

OPERATOR CONSOLE iPad app with integrated softphone Handling multiple calls (up to 10) Easily monitors the status of other OneContact PBX users ANSWER CALL

OPERATOR CONSOLE iPad app with integrated softphone Handling multiple calls (up to 10) Easily monitors the status of other OneContact PBX users ANSWER CALL

OPERATOR CONSOLE iPad app with integrated softphone Handling multiple calls (up to 10) Easily monitors the status of other OneContact PBX users TRANFER CALL

OPERATOR CONSOLE iPad app with integrated softphone Handling multiple calls (up to 10) Easily monitors the status of other OneContact PBX users ANSWER MULTIPLE CALLS

OPERATOR CONSOLE iPad app with integrated softphone Handling multiple calls (up to 10) Easily monitors the status of other OneContact PBX users ANSWER MULTIPLE CALLS

Globalphone is OneContact PBX, white labelled for Portugal Telecom In May/2013: Aprox. 800 customers in production Aprox extensions Average of calls per day Average 99.8% uptime Growth Rate of 50% in the last 6 months Case Study in Portugal

PORTFOLIO COLLAB OneContact WFO Next Generation Workforce Management OneContact PBX Next Generation IP Centrex, with fixed mobile convergence OneContact CC Next Generation IP Multimedia Contact Center

ARCHITECTURE CUSTOMER 1 Mobile App Web Browser CUSTOMER 2 Mobile App Web Browser TELCO N Media Gateway RTP Media Server + IVR CLOUD SERVICES PLATFORM OneContact PBX SIP Cloud Service Presence Cloud Service WebServices Cloud Service Web Portal Cloud Service Database Cloud Service

IPCentrex solution from COLLAB