© 2013 The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill Chapter 3 Listening

3-2 Poor Listening Skills After listening to a 10-minute presentation, how much is understood and retained? Ten minutes later: 50% Two days later: 25%

3-3 Hearing vs. Listening Hearing – your ears pick up sound waves being transmitted by a speaker Listening – making sense out of what is being transmitted “Hearing is with the ears listening is with the mind.”

3-4 How to Listen Effectively Prepare yourself physically and intellectually Be willing to expend energy Listen analytically Take notes

3-5 How to Listen Effectively Option A Main Ideas Shortage of organs Many will die waiting Situation worse than it looks Support material All parts of U.S. Liver—13% died last year Heart—20% died 1000s die before names can reach lists Response Why is heart stat higher?

3-6 Shortage of organs All parts of U.S. Many will die waiting Liver—13% died last year Heart—20% died—why higher? Situation worse than it looks 1000s die before names can reach lists How to Listen Effectively Option B Shortage of organs All parts of U.S. Many will die waiting Liver—13% died last year Heart—20% died—why higher? Situation worse than it looks 1000s die before names can reach lists

3-7 How to Listen Effectively Resist distractions –Auditory –Visual –Physical –Mental Avoid fake listening Give every speaker a fair chance Control emotions

3-8 The Listener’s Responsibilities Show courtesy and respect Reject electronic intrusion Know that multitasking mars performance Know that multitasking can hurt you professionally Provide encouragement

3-9 Speech Evaluations Listen objectively Take notes Look for both positive and negative aspects Give positive comments first Couple negative comments with positive alternatives In most cases, ignore nervousness Be specific

3-10 Speech Evaluations Don’t be defensive Seek clarification Strive for improvement When receiving evaluations:

3-11 Tip 3.1 Take Notes in Important Conversations and Small-Group Meetings

3-12 Tip 3.2 Learn How Listeners Show Respect in Different Cultures

3-13 Tip 3.3 Confront Electronic Rudeness

3-14 Tip 3.4 Express Appreciation to a Speaker