1. Adult Learning

2. Blending Coaching Mentoring

3. Adult Learning Behaviors Problem-centered Self-directed Immediacy of application Occur during transitional stages in life Enhanced or hindered by past experiences NAESP 2014

4. Principles of Adult Learning 1. Adults will learn, retain, and use what they perceive to be relevant to their personal and professional needs. 2. Adults want to be treated as competent professionals and get constructive feedback. 3. Adult learning involves egos. 4. Individualization is appropriate because adults have a wide range of previous experiences. 5. Adults will resist learning in situations that they see as an attack on their competence.

5. Principles Cont. 6. Adults reject prescriptions by others, especially when what is being prescribed is viewed as an attack on what they are currently doing. 7. Adult learning is motivated by both lower-order and higher-order needs. 8. Motivation is produced by the adult learner; all that can be done is to encourage and create conditions which will nurture what already exists. 9. Adults benefit from training that allows them to participate in small-group activities. Reprinted with permission from NAESP

6. What We Retain WE REMEMBER: 10% of what we read 20% of what we hear 30% of what we see 50% of what we see and hear 70% of what we say 90% of what we do Cognitive Design Associates

7. Communication Issues Lack of training to listen Pre-established mind- set of situation Cultural differences Criticism of delivery Listening only for the facts Over stimulation – thinking the speaker shares your beliefs Organization of details Tolerating or creating distractions Moss & Achilles Lack of effort Emotional reactions Personal appearance & mannerisms Superficial interest Premature judgment Unnecessary attention to details Distractions & irrelevancies Faking attention Attitude of superiority Language appropriateness Goddard

8. Impact of Non-verbal Communication Words 7% Tone of Voice 42% Body Language 51% The Odyssey Group

9. Listening and Communication Ignore Be empathic Be selective Be attentive Pretend

10. Carnac The Magnificent ME, ME, ME

11. Good Listening Skills Anticipate the next point. Identify the evidence used to build the point. Mentally summarize. Listen with both eyes and ears. -Moss & Achilles Avoid emotional reactions & responses. Look for the real message & complete story. Filter out distractions & irrelevant points. Put language and content in proper perspective. Goddard