Developing a career path in retail

Introduction to Harrods Probably the most well-known store in the world In business for over 162 years 5,000 employees from 86 nationalities Up to 100,000 customers per day Has built a unique reputation supported by its brand values British; Luxury; Innovation; Sensation; Service

The importance of training and development Training – on or off-the-job Improves performance in a specific role Increases employee motivation Development Enhances and extends personal capabilities, e.g. problem-solving, decision-making Enables Harrods to meet business goals

Development at Harrods Comprehensive Learning & Development programmes for all employees Linked to Business Competencies Competencies mapped to recruitment process Suitable candidates need right attitude to sales, customer service and decision-making Variety of levels, tailored to needs Short workshops and self-help guides ‘Bite-size’ learning

Developing a career path Development programmes: Enable retention of effective managers Drive improvements in sales and business performance Raise employees’ self-esteem Provide competitive advantage for Harrods

Training and development options - Sales Harrods Welcome – induction course for all Your Theatre – sales techniques and customer awareness Harrods Fashion programme – follows product from design to sale Voice, body language and presentation skills workshops Harrods Sales degree – the first and only globally recognised 2-year programme

Training and development options –High Potential programmes Harrods Management Programme – aimed at developing future leaders and senior managers The Business Academy - supports managers as they move into more senior roles The Buying Academy - develops Assistant Buyers into Buyers of the future The Oxford Summer School - academic learning opportunity to highlight the problems, decisions and challenges of running a retail business

Retaining talent Retaining employees: Keeps recruitment costs down Retains key skills and abilities in the business Improves staff loyalty and commitment Harrods strategies include offering improved conditions and benefits: Competitive pay, employee discounts, commission and sales bonuses for individuals and teams Regular appraisal, clear targets and two-way communication Improved work schedules - help to give a better work-life balance

Careers at Harrods A career in retail is very diverse Three key levels of staff sales employee department managers senior managers Harrods offers a clear career path for all employees, whatever level