Smart Healthcare- A Journey Creating a Vibrant Debate for a Smart Healthcare Industry Kapil Dev Singh Founder & CEO, Coeus Age Founder & CEO, Core Quadrant

Leading Digitally, 2015 Smart (Healthcare) Industry 6 Defining Characteristics Customer Centric Technology Driven Regulated (not controlled) Competitive AND Collaborative Innovative & Disruptive Systemic Intelligence Smart Industry

Initiating Objectives Sharing The findings of our research study 6 expert interviews, secondary research & survey with 30 CIOs A debate on the emergence of a smart healthcare industry

India Healthcare Industry Under Served and Under Developed Lagging Health Indicators Rising Health Expenses Inadequate and Underutilized Workforce Low Scale of PPP Partial Regulatory Framework Infrastructur e Gaps Low Growth in Health Spend by the Govt. India Healthcare, 2012 McKinsey & Co. Healthcare in India

Healthcare, 2015 Business Priorities and IT Plans: Balancing Exploration & Exploitation Smart Healthcare Study, 2015 Core Quadrant N=30 CIOs Smart Healthcare Study, 2015 Core Quadrant N=30 CIOs

Smart Healthcare Study, 2015 Core Quadrant Healthcare, 2015 Applications- Core, More & Beyond N=30 CIOs

Smart Healthcare Study, 2015 Core Quadrant Healthcare, 2015 Infrastructure N=30 CIOs

Healthcare, 2015 Digital Initiatives Smart Healthcare Study, 2015 Core Quadrant N=30 CIOs N=30 CXOs

Healthcare, 2015 Digital Initiatives- Driver & Challenge N=30 CXOs

LowFocus- DepthHigh Low Focus- Breadth High The Growth Agenda Geo Expansion versus Services Depth Business focus on the existing set of customers, extension or depth of portfolio, services differentiation IT focus on customer touch points integration, CRM, analytics, digital innovation, integration across domains Business focus on both geo expansion and services depth IT focus on infrastructure consolidation and modernization, applications integration, m2m integration Business focus on physical/ geographical expansion IT focus on capacity enhancement, internal operations, integration across premises and with acquired entities Lack of business focus IT focus on mandatory regulatory requirements, basic operations IT Focus Areas IT infrastructure- building, consolidation, modernization etc. Core operations automation, modernization Core operations expansion & integration with merged/ acquired entities Supply chain integration eMR CRM, customer touch point integration Digital initiatives (SMAC+, sensors, m2m) Smart Healthcare Study, 2015 Core Quadrant

Internal Efficiencies & Effectiveness Connected Supply Chain Efficiencies & Effectiveness Connected Ecosystem Efficiencies & Effectiveness Smart Industry, Digital Value Chain Journey towards Smart Healthcare Disruptive Forces, though Latent, shall Emerge Traditional Industry, Physical Value Chain Digital Disruptors Leading Digitally, 2015 Smart Healthcare Study, 2015 Core Quadrant N=30 CIOs

Doctors Target- Supply Hospitals Individual Patients Target- Demand Corporates Disruptive Forces Practo.com eVaidya.com wellwiser.com Insurance Payment Regulator Medical Equipments Diagnostics IT Solutions Government 1.The new entrants 2.The lateral entrants 3.The digital market place creators 4.The Supply intermediaries 5.The Digital Institutions 6.The Digital Advocates Leading Digitally, 2015 Smart Healthcare Study, 2015 Core Quadrant

Smart (Healthcare) Industry Key Challenges Smart Healthcare Study, 2015 Core Quadrant N=30 CIOs

Digital Disruptors Key Industry Issues Role of the Stakeholders for an Evolution of Smart Healthcare Hospitals Support Peripheral Domains (Pharma, Medical Equipments etc.) Government/ Regulator/ Accreditation Bodies Peripheral Domains (Insurance & Diagnostics) Doctors IT Solution Providers Stakeholders Smart Healthcare Study, 2015 Core Quadrant

1.Set clear priorities 2.Design a digital infrastructure road-map 3.Encourage a digital discourse in the C-suite 4.Build structural readiness 5.Develop new leadership competencies Challenge or an Opportunity? CIOs must Rise and Take up the Challenge

Thank You Smart Healthcare- A Journey Creating a Vibrant Debate for a Smart Healthcare Industry Kapil Dev Singh Founder & CEO, Coeus Age Founder & CEO, Core Quadrant