General Comment - 2/00 n Product releases are getting closer for Nortel and Lucent n Prices are becoming more real n Effective cost/port (phone) needs to be evaluated when prices firm up a bit further –Phone –Pro-rate of equipment on PBX or Call Manager

CISCO update - 2/00 n CISCO internal VoIP telephone deployment –New York and Toronto offices completely provisioned with VoIP –1,200 phones deployed in San Jose –3,000 total deployed throughout CISCO –Complete conversion by end of CY 2001 n New Call Manager coming out soon

Cisco update - 2/00 n New Telecaster hard phones coming out soon –Can take phantom power on ethernet wires –Projected list costs $300 - $650 depending on model

Nortel update - 2/00 n i2004 Internet (hard) Telephone - March 2000 (~$390) n Meridian IP Line Card - March 2000 n Passport ARN (Bay Router) with VoIP Support - June 2000 n Passport 5430 with VoIP Support - June 2000

Lucent Update - 2/00 n Softphone - March n Definity IP Station Card - March n Hard Phones - Summer 2000 –Expected cost ~$150 - $250

VoIP Working Group Products and Pricing October 1999 Doug Carlson Buddy Davis

VoIP Update n The VoIP Marketplace –Products –Prices –Players n Brief overview of some of the leaders –CISCO –Lucent –NORTEL

The VoIP Marketplace Products n Not many products generally available right now (October) –Watch for a flurry of announcements between now and the end of 1Q 2000 n Product designs evolving quickly Features and functionality changing rapidly

VoIP Marketplace Products n Scalability –A key issue for campus deployments –Expect at least 9-18 months before we have good evidence that VoIP is ready to scale to large installations –Smaller (building) installations may be viable sooner

VoIP Marketplace Products n Reliability unproven –Very new products Soft phones Hard phones (phone instruments) Call managers/PBX interfaces –(Often) Old data infrastructure –Redundancy and network design an issue –Will users, at least in the short-term, accept less than % reliability?

VoIP Marketplace Products n Other issues –E911 How to track phones when they move –Emergency powering of phones How to do it (proposals being made) Just how many UPS’s do you need? –VoIP phone circuit, if not shared with existing data jack, must be within ethernet spec “Switch” can no longer be 1000s of feet away

VoIP Marketplace Prices n Many items still waiting to be priced n Early adopter pricing in effect –Major vendors expect a VoIP “seat” to be equal or greater cost than a comparable TDM (digital) “seat” (i.e., >= $500 - $700) n Expect lower prices for low-end phones as they become commodity items n Volume will reduce costs throughout the product lines

VoIP Marketplace The Players n Three major players in the market –CISCO (traditional data plus acquired expertise in voice) –Lucent (traditional voice plus acquired expertise in data) –NORTEL (traditional voice plus acquired data expertise and established enterprise product set [Bay Networks])

VoIP Marketplace The Players n Three major players (continued) –All three vendors are ready or planning to offer a broad product line Basic telelphony over IP IP infrastructure components Unified (voice/data/fax) messaging Integrated call centers –All three vendors have made major acquisitions to speed time to market

VoIP Marketplace The Players n Some other vendors also have plans or are currently able to offer some VoIP solutions –Some examples Cabletron 3COM

Cisco AVVID Solutions Available now Catalyst Switch Voice- Enabled Router Cisco IP Phones PSTN Branch Office Campus Catalyst Switch Cisco IP Phones Voice- Enabled Router Analog/Digital Gateway Router-based Gateways: 3600 (Analog/Digital) MC3810 (Analog/Digital) AS5800 (Digital) 1750/2600/3600 (Analog) 5300 (Digital) 7x00 (Digital) Legacy PBX Legacy Voic Cisco CallManager Call Processing, Signaling, Control Media Gateway Controller (MGC) Most Commonly Used Telephony Features Voice Mail Integration Call Center Integration Remote Supportability Open API support (TAPI and JTAPI) Web based Administration IP Cisco MCS Fully Redundant, Highly Available Call Processing Platform Cisco IP Phones - 12 Button 12SP Button 30VIP Character based display Single Button Collaboration Stand Alone Gateways: DT-24+/DE-30+ (Digital) Cisco Softphone CQ4’99 PC-Based IP Phone Directory Access Easy to use GUI Drag and Drop Access CallManager

Current Cisco AVVID Product Suite

WANPSTN New Catalyst solutions Line Power Analog/Digital Trunking support Distributed Call Processing CallManager 3.x User-Focused Applications Enterprise Unified Messaging Virtual Contact Centers Virtual Intelligent Assistant Directory Integration System Management CiscoWorks 2000 Cisco AVVID Solutions First Half 2000 Second Generation IP Phones Display-Based 10/100 Ethernet Line Powered

Lucent n Available now –Definity IP trunk n Available in next 6 months –Definity IP (ethernet) port –IP Exchange –Hardphone/softphones

DEFINITY IP Solutions Converged LAN DEFINITY ECS Digital / ISDN Set NIC Port H.323 H.323 Soft phone Trunk Port Analog / Fax devices PSTN / ATM Interfaces IP LAN/ WAN Fully Featured Soft phone with TAPI / CTI support DEFINITY Gatekeeper Gateway DEFINITY IP Phone H.323 H.323 Soft phone

Lucent Technologies Lucent end-to-end IP solutions... Powerful choices for the future... Phased Interoperability over IP: Common Endpoints Uniform Numbering Calling / Called name & number Shared / Networked Messaging Analog, Digital, Wireless phones Ethernet Phones Corporate WAN ATM / IP Hub IP Exchange DEFINITY Application Server Gatekeeper Gateway

Nortel Networks n PBX and Native IP solutions (some pieces in development now) n Based on the Inca architecture n Call manager available in both hardware/software and software only n Rich set of VOIP applications

IP-Enabled Meridian SL-100 IP Line-side Gateways IP Trunk Gateways IP Voice Terminals H.323 Gatekeeper 10/100BaseT H.323 Gateway Layer 2 Switch Layer 3 Switch IP SoftPhone Client MSL-100 VPSVPS IP Trunking PSTN Alternative Service Provider Managed IP Network i2004 IP Telephone VPN IP SoftPhone Application Terminal Proxy Server

H.323 Gatekeeper 10/100BaseT H.323 Gateway Layer 2 Switch Layer 3 Switch IP SoftPhone Client MSL-100 VPSVPS IP Trunking PSTN Alternative Service Provider Managed IP Network VPN IP SoftPhone Application M-1 i2004 IP Telephone Terminal Proxy Server INCA Architecture