Housing Support and Personalisation practical advice for the current moment South West Housing LIN 1 st May2012 Kate McAllister

Is personalisation still relevant in an era of budget cuts? Against Money should go to people most in need... Personalising services costs money... Block contracts are more efficient/cheaper Money for ‘support’ is locally determined For Coalition priority Personalis’n of public services Direct payments: care/health Bigger role for communities Money is not being spent in the best way Customer-facing services can generate revenue

Recent developments (1) SP regulations dissolving – Increased flexibility Increasing alignment with ASC – contracts – outcomes-based quality framework – concern re lower level ‘support’ Health and Public Health – personal health budgets – integration: health + care + everything else

Recent developments (2) Intensive Housing Management – becoming popular again – HB covers ‘support’ – in the spirit of retaining existing services What are the long term implications of this? – in the light of welfare reforms personalisation of care and health potential opportunities of health and wellbeing boards

Key messages Personalisation is a way of doing things, not a programme is not just about personal budgets is not going to go away

Stop, start, continue... change management model STOP What are we doing that is not working? (Something we should STOP) START What should we put in place to improve our performance? (Something we should START) CONTINUE What is working well and should be continued? (Something we should CONTINUE)

In groups: providers + commissioners To support a shift within the whole sector to a person-centred approach to care and support, what could your providers / commissioners 1.STOP doing 2.START doing 3.CONTINUE doing

Our SSC – providers Stop – offering the same sort of housing support service that you always have Start – thinking and acting radically and holistically – taking steps, experimenting, rethinking risk – involving communities in delivering services Continue – being optimistic and proactive – evidencing added-value and measuring cost- effectiveness of your services

Our SSC – commissioners Stop – imagining the current market will stay the same Start – understanding, supporting, coordinating providers – building relationships with public health Continue – developing the evidence-based in the JSNA – throwing out the rule-book, being flexible – selling the preventative aspect of personalisation

Personalisation as a way of life Keep listening, learning, adapting, being creative Develop and shape systems that can respond more readily to individual customers Reap the financial rewards of delivering services that are attractive to payers Build customer information into strategic plans, especially the JSNA-JHWS-Commissioning Remember it’s not a programme

Housing LIN transition programme: for housing providers and commissioners Kate McAllister and Merron Simpson With other expert partners Bespoke, flexible Three elements: 1.Diagnostic – your overall approach 2.Development – community-based 3.Change management – your workforce Personalisation

For more information please contact: Merron Simpson Kate McAllister