Capgemini & IBM BPM Ard Jan Vethman Roger Wannee May 2015

2 Capgemini Portfolio: Excellent Operation XO Strategy & Business Case Change Management & Governance Target Operating Model & Roadmap Business Analysis & High Level Design Detailed Design & Implementation Detailed Design & Implementation Operating Model XO Strategy Business Model Enterprise Architecture Process Ref. Model BPMS Implementation Process Driven Package Implementation Change Management Program Governance

3 Capgemini & IBM  Premier partners for 15 years  Alliance providing sales & technical enablement  BPM is a Capgemini Strategic Offering  IBM BPM/ODM is a focus technology for Capgemini  Capgemini BPO organization based on IBM BPM  trained IBM BPM/ODM world wide (1000+ EU, 30+ NL) Merchant On-Boarding Retail Banking Platform Manfacturing Solutions (ERS Self-Billing, Warranty Claims, JIT Ordering) Vehicle Recall Management

4 Our strength in BPM Our People Process Architects Business process & Lean analists Lean, BA and/of OCEB certified Tooling experience (IBM etc.) In depth market knowledge Methods & techniques SEMBA Process Architecture BeLean BRM approach Modelling standards Our holistic view & change management approach Our BPM offerings & solutions Our Collaborative Business Experience Our knowledge development Center of Excellence BPM Knowledge events International BPM network Market oriented masterclasses

5 Automotive BPM solutions from our Chrome CoE - Example warranty management

6 Vehicle recall management - overview

7 Vehicle recall management - video

8 Vehicle recall management - solution

9 Vehicle recall management - benefits

The information contained in this presentation is proprietary. © 2013 Capgemini. All rights reserved. About Capgemini With more than 120,000 people in 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience™, and draws on Rightshore ®, its worldwide delivery model. Rightshore ® is a trademark belonging to Capgemini