Mrs. Burnette Good Afternoon! As you come into the room, please get your laptop from the cart and take it to your seat. Sign on to EDMODO http://www.edmodo.com/home and log into my site. The group name for my site is kyj6wq Read the directions for the assignment and open the document edis_5040_lesson_2_assignment.docx. Make corrections to the document. Stop after you have made corrections. We will go over these in class before moving to the next assignment. Mrs. Burnette Now that you have made your corrections, we will briefly go over the corrections as a class. We will also be talking about the other problems with this letter or email that would need to be resolved if this letter were going to be sent. What do you see as problems with this letter? Would this be okay if you were sending it to a friend? To a business client? Why or why not? We are going to talk a little bit about phone manners too, because in business you need to know how to use all kinds of communication properly. The same things you wouldn’t say in a letter, you shouldn’t say on the phone either. When talking to someone you would like to do business with, or a potential employer, you should use proper grammar and be very polite, even if that’s not the way you usually talk with friends or family. What are some things you would say to a boss if you had a problem? You can’t just be angry or rude. That could cost you the job. You also have to remember that some people may have cultural differences and you need to be careful not to offend them, so be safe. Don’t talk about subjects that may be controversial to a client or potential client or an employer. Always be respectful.

Business Communication How to Write a Formal Business Letter or Email http://www.healthforthewholeself.com/2011/01/the-forgotten-beauty-of-hand-written-letters/ Mrs. Burnette University of Virginia

Elements of a Business Letter Headings To From CC BCC Subject Attachments Body Salutations and Complimentary Closes

Email Headings To: Email addresses of recipients From: Name of sender CC: Email addresses of people receiving copies of the email BCC: Email addresses of people receiving copies without main recipient’s knowledge Subject: Briefly, what the email is about

Body Use short paragraphs to let the recipient know what you want to say. Make it as short and to the point as possible. http://en.wikipedia.org/wiki/Email

Salutations and Complimentary Closes Used for letter format but not for memo format. In letter format, the formal “Dear Mr. Thomas” is used for a salutation. As a complimentary close for the letter format “Sincerely” is often used. Others may be used, especially after the sender has become familiar with the recipient.

When to Use Letter or Memo Format Use memo format when the email is going to people inside your company. Use letter format when the recipients are clients or others who are outside the company.

123 Winner's Road New Employee Town, PA 12345 March 16, 2001 Ernie English 1234 Writing Lab Lane Write City, IN 12345 Dear Mr. English: The first paragraph should state the main point of the letter. Begin with a friendly opening; then transition into the purpose of your letter. Explain the purpose, but do not go in to detail until the next paragraph. Beginning with the second paragraph, state the supporting details to justify your purpose. A few short paragraphs within the body of the letter should be enough to support your reasoning. Finally, in the closing paragraph, briefly restate your purpose and why it is important. However, if the purpose is informational, think about closing with gratitude for the reader's time. Sincerely, Lucy Letter http://owl.english.purdue.edu/owl/resource/653/02/

Sony Customer Service Now Let’s Write a Business Letter Together To: Subject: PS3 Warranty Service The replacement game console has not been received.

Now For Your Assignment You will be writing a formal email or letter to your principal telling him what you think about the food served in the cafeteria. If you like it, you should tell him what you like about it. If you don’t like it you should tell Mr. Thomas what you think should be done about it. Remember, this is a formal letter. Be respectful and polite. Use proper grammar and spelling. These emails will actually be sent or delivered to Mr. Thomas so make it good! You will be using Microsoft Word and if you have an email account you may copy and past the letter into email to be sent to Mr. Thomas after it is approved by Ms. Sisman or Ms. Burnette.

Questions?