1. Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 1 Partner Plus FY13 Partner Plus Connect Partner user’s guide Xavier Mouchart, Oct 2012 October 2012

2. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 © 2012 Cisco and/or its affiliates. All rights reserved. 2 Content Objective of Partner Plus Connect Access & support Platform capabilities 1. Home page 2. Track your performance against target (MBO) 3. Track your individual rewards performance (Cisco rewards) 4. Program benefits 5. Your Profile & user access 6. Multiple entity access 7. Customer intelligence / Prospects 8. Initiating Business conversation

3. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 © 2012 Cisco and/or its affiliates. All rights reserved. 3 Objective of Partner Plus Connect (PPC) Why a central platform for the Partner Plus program ? One stop shop for Program information Consistent experience for Partners across EMEAR Access to key marketing resources What’s new ? This platform is the enhanced PSF Connect used in FY12 for the AG / PSF program New content & structure to align with Partner Plus accelerators No need to opt-in to Cisco Rewards in PPC, by default you are in when you signed-up to enroll (you can opt-out in Cisco Reward portal)

4. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4 © 2012 Cisco and/or its affiliates. All rights reserved. 4 Access & support How to access to PPC ? -Only Partner eligible and approved for the Partner Plus program have access to PPC -The platform can be accessed by Partners through CCO login to http://www.cisco.com/go/ppc http://www.cisco.com/go/ppc -The Partner sponsor, who submitted for program enrolment, has access to PPC and is responsible to grant access to other users in his organization (see section “Update your Partner Plus profile”) Support -If you meet any difficulty to access or use PPC, send an email to emear- help@external.cisco.com, and indicate in the email subject “PPC” (this is critical for your request to be rooted to the proper support team)emear- help@external.cisco.com

5. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 © 2012 Cisco and/or its affiliates. All rights reserved. 5 1. Home page Partner access to PSFC at : http://tools.cisco.com/salesit/psfc, and login with CCO ID Key updates are available here in thje Latest news section. You can click on the link to get further details Navigate through this menu to access to other features & useful materials. The page content also leads you to the different sections on this menu Navigate through this menu to access to other features & useful materials. The page content also leads you to the different sections on this menu In the Partner Help section you have access to reference documents & support Watch our video introduction with the Partner Plus program leads

6. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6 © 2012 Cisco and/or its affiliates. All rights reserved. 6 1. Home page Scroll down on the home page to see your progress on your commercial product bookings target (also called “product MBO”), and your Cisco Rewards performance: This graph indicates your product MBO progress against target Here you can see Cisco Rewards accumulated points and rewarding activities Click on the TV picture to connect to Cisco Reward site and access gift catalog at https://www.cisc orewards.com/ Here you can see Cisco Rewards accumulated points and rewarding activities Click on the TV picture to connect to Cisco Reward site and access gift catalog at https://www.cisc orewards.com/ Click on activities to see your accumulated points

7. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7 © 2012 Cisco and/or its affiliates. All rights reserved. 7 2. Quarterly financial targets (MBO) To access all your financial targets & progress, go to Your Performance section: Select your fiscal year & quarter, then click Select to see your progress against target Scroll down to see weekly progress for your Service booking target

8. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8 © 2012 Cisco and/or its affiliates. All rights reserved. 8 2. Quarterly financial targets (MBO) You can also access to details of your financial progress down to deal level through the link to our rebate reporting platform. This information is updated daily Click on the rebate reporting tool (called PPI) to access de details of eligible bookings Select the program name (Partner Plus FY13 LATAM – EMEAR) and the fiscal quarter before you hit “Go” … Click on the Actual bookings to see details of eligible deals

9. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 © 2012 Cisco and/or its affiliates. All rights reserved. 9 2. Quarterly financial targets (MBO) On the reporting details you can identify each eligible deal. You can also check ineligible deals Go to the bottom of the report and click Download if you need an extract in Excel or PDF Click here to check your deals that are not eligible for the rebate (see eligiblility rules in the program Terms and conditions)

10. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10 Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 10 3. Track your individual rewards performance (Cisco rewards) You can see your Individual rewards performance from the home page

11. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11 Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 11 3. Track your individual rewards performance (Cisco rewards) I f you can’t se any Cisco reward offer, it means you are not enrolled in Cisco Rewards as Partner organization or as individual (regular synchroniztion to grant you access is done monthly, see section 5). You need to follow these steps: Step 1: Enroll as Partner company −Each Company must nominate a ‘Company Sponsor/Administrator’ to manage the Company Account −This person must be a PPE/CSApp Admin to hold the appropriate access −Go to www.cisco.com/go/ppewww.cisco.com/go/ppe −In the Eligible Programs tab, expand the Profitability and Practices section. Locate the Cisco Rewards program, and click Select. −Follow the links to agree the terms and conditions −An email will confirm your enrolment.

12. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12 Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 12 3. Track your individual rewards performance (Cisco rewards) Step 2: Enroll as an individual −Once the Company is enrolled, Cisco will extend invitations to partner individuals to enrol. −The Company Sponsor should also complete this step to hold an individual account. −Go to www.cisco.com/go/psswww.cisco.com/go/pss −Before you begin, select Update My Profile from the drop-down menu. Your Partner Self Service profile MUST have both the Job Role and Job Level fields completed for you to be able to enrol. −Under Choose a Task, select Manage My Programs from the −drop-down menu. Select Cisco Rewards and follow the links to enrol.

13. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13 Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 13 4. Program benefits You can also find details on program elements benefits (also called business accelerators) Click here one of the program accelerator to get more information on the program benefits Specific resources are available to DMR & SP Partners here You can also access a flashdemo presentation of this platform if you click on Introduction video

14. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 14 5. Your Profile & user access Go to “Your Partner Plus Profile” section to provide key information on your company and your individuals Your name, surname, email address and phone number will appear automatically (they are the one you already provided to Cisco as individual to access our tools) You can also select your language for this platform If you are the admin for your organisation, you will be able to indicate here if you want the Cisco Rewards offers & points appear on the home page, for you and other individual you have granted access on this platform You need to provide here key information on your company activities in our program target market (SMB/Commercial)

15. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15 Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 15 5. Your Profile & user access If you are the company administrator, scroll down to indicate your account managers, system engineers & marketing contacts that will be involved in Partner Plus. Depending on your financial target, you need to provide a certain number of sales representative and system engineer to participate in the program (see the program Terms & Conditions, for minimum booking target at least you should provide 2 Sales rep & 1 S.E.)

16. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16 Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 16 5. Your Profile & user access Once a month PSR & PSE contacts s in PPC will be synchronized with Cisco Rewards (aka CR) & Sales Collaboration Platform (aka SCP) so they can access it. Only PSRs will get access to SCP, both PSRs & PSEs will access CR The calendar of synchronization is as follow, if you need access to CR before this synchronizations, please see section 2. for manually getting immediate access. Synch MonthSynch Date Last change taken into account Nov-1218-Nov-2012 (Sunday)09-Nov-2012 (Friday) Dec-1209-Dec-2012 (Sunday)30-Nov-2012 (Friday) Feb-1310-Feb-2013 (Sunday)01-Feb-2013 (Friday) Mar-1303-Mar-2013 (Sunday)22-Feb-2013 (Friday) Apr-1307-Apr-2013 (Sunday)29-Mar-2013 (Friday) May-1319-May-2013 (Sunday)10-May-2013 (Friday) Jun-1309-Jun-2013 (Sunday)31-May-2013 (Friday) Jul-1314-Jul-2013 (Sunday)05-Jul-2013 (Friday)

17. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17 Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 17 6. Multiple entity access If your company has enrolled for the program in multiple countries, and you are the administrator for all of them, you should be able to select which country you want to access after you login: If not, contact euro-help@external.cisco.com (indicate “PPC” in email subject), they will be able to grant you admin access to all countries you are enrolled foreuro-help@external.cisco.com To select and different country, just click on change next to your country indicatde on top of the screen:

18. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18 Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 18 6. Customer intelligence Customer prospect information is available here only for Emerging Theater, SEE, Poland, Czech Republic, Slovakia. Other countries will have access to customer intelligence through SCP (Sales Collaboration Platform) as the initiative will deployed during FY13. Please contact your Cisco Account manager to have more information on Customer intelligence deployment and more detailed instructions.

19. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19 Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 19 7. Initiating Business Conversations IBC (Initiate Business Conversation) is an online flash tool available to guide you through your conversation with your prospect You need to select a Cisco architecture first, then follow the instructions from the platform:

20. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20 Cisco Confidential 20 © 2012 Cisco and/or its affiliates. All rights reserved. Thank you !