1. Royal Ministry of Labour and Government Administration Summary of country reports Siw Anita Vik & Hans Erik Gravdahl Sørensen, GOL Working group session on Portals, 13 September, 2001

2. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001

3. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001

4. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001

5. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001

6. Royal Ministry of Labour and Government Administration

7. Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001

8. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001

9. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001

10. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001

11. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001

12. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001

13. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001 Introduction Summary a product of the GOL portals project CR Reports submitted from 12 countries Basis in former distributed template Reports from “insiders” not independent observers Focus on common views and interests

14. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001 Status on portal policies and strategies Portals on basis of superior political concerns and visions –eGovernment –Information Society –User orientation and seamless governmental services Central government have taken measures to realize the policies and strategies

15. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001 Status on portal policies and strategies II Possible correlation between administrative system of governance and process to implement portal strategies Voluntary arrangements combined with central governmental measures the preferred approach

16. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001 The suggested definition of portals Most countries do not comment on the definition A more operational definition also suggested Portal: an opening to information or a superstructure?

17. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001 Development patterns / direction of portals All countries have or will soon have a top node portal –Unified picture of public services –Governmental publishing system Not only a technical tool but also instrument to encourage development Complements existing work processes, not competing with them Outsourcing and opening for revenue from advertisements and e-commerce

18. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001 Drivers of change - public means Structural arrangements –Top node as a catalyst to use the technology –Monitor Internet use, assess quality of content and technology –Awards for best web site –Guidelines for developing web services Funding varies considerably Regulations Acts to regulate and stimulate development PKI, public access to administrative data, civil rights on accessibility, restrictions on personal data

19. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001 Drivers of change - user orientation Monitoring user satisfaction User orientation described in policy statements 24/7 access to the government Access for all

20. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001 Drivers of change - cross portal standards Quality measures like guidelines, expert groups, rating of quality, awards Information structures, meta data standards –Need for coherent information infrastructure for automatic processing –Implementation varies from mandatory to optional guidelines to no measures –Pilot projects and precursors –Dublin Core employed in most countries

21. Royal Ministry of Labour and Government Administration Siw Anita Vik Hans Erik Gravdahl Sørensen GOL Network meeting, Mexico City 11-14.09.2001 Realizing eGovernment - the use of portals in the future Different perspectives: strategic, users perspective, technological User focused service production Central Governance Solution structure of portals Work flow solutions Individual rights Technical matters –Standardized metadata, PKI, Multi-channel approach