1. © 2003 Six Sigma Academy0 The Roles of Six Sigma Champion Workshop

2. © 2002-2003 Six Sigma Academy1 Process Owners Team Members Key Project Players Core Accountability for Projects Manages Day to Day Operations Controls Resources Leads Team Partners with Process Owner 3-5 Process/Product Experts Commit 4-6 hrs / week Part Time Works Projects Champion Breaks Down Barriers Owns Project Cluster Green Belt Green Belt Black Belt Black Belt

3. © 2002-2003 Six Sigma Academy2 Infrastructure and Project Support Timely & Effective Support Drives Success Black Belts Champion Green Belt Process Owner Team Members Functional Champions Functional Champions HR, IT, Training, Communications, Finance Supports the projects and overall deployment Master Black Belts Master Black Belts Trains BB’s, GB’s Mentors BB’s, GB’s Data Experts Assist in obtaining data for selection of project areas and individual projects Instructor Trains & Mentors MBB’s, BB’s, GB’s Partner with IPSCO Finance Assists BU Deployment Leader with project strategy Validates financial benefits of projects Deployment Champion Responsible for Six Sigma Develops and drives Strategy

4. © 2002-2003 Six Sigma Academy3 Cash Flow, ROE, Customer Satisfaction, Asset Utilization Business Unit Specific Flow Downs Developed Properly Scoped Projects ensure timely execution Scope Projects Complete Project Charter Built on proven project management principles The Approach to Project Selection Requires Core & Infrastructure Members Develop BU CTQ Flow Downs Identify Business Levers Projects Aligned to Strategic Objectives

5. © 2002-2003 Six Sigma Academy4 Six Sigma Deployment Champion

6. © 2002-2003 Six Sigma Academy5 Roles & Responsibilities – Deployment Champion Responsible for partnering with BU Executive to ensure deployment success Recruit, coach and develop black belts Develop CTQ Flowdown for each business lever Lead and influence Champions Communicates the vision of Six Sigma to their business unit Ensure projects are progressing Remove barriers Provide the drum beat for results Expand projects across boundaries Deployment Champion …Ensures Strategic Linkage

7. © 2002-2003 Six Sigma Academy6 Six Sigma Champion

8. © 2002-2003 Six Sigma Academy7 Roles & Responsibilities - Champion Address project issues and barriers for the Black Belt Identify and prioritize projects in their CTQ project “cluster” Partnering with Deployment Champion, ensure projects are linked to key business levers Lead and influence process owners and teams Communicates the vision of Six Sigma to their team Ensure projects are progressing Observe and participate in project reviews Grasp importance of solutions and drive the solution across the enterprise Leverage best practices Champions…Responsibility to Drive Results

9. © 2002-2003 Six Sigma Academy8 Six Sigma The Process Owner

10. © 2002-2003 Six Sigma Academy9 Roles & Responsibilities - Process Owner Managers responsible for impacted processes’ performance Enters into a project charter with the Black Belt Provides team members in support of project Communicates the vision of Six Sigma to their team Participates in project reviews Pushes the Black Belt and team to find permanent solutions Eventually Owns the Results

11. © 2002-2003 Six Sigma Academy10 Six Sigma The Black Belt

12. © 2002-2003 Six Sigma Academy11 Roles & Responsibilities - Black Belt A person who solves a difficult business problem for the last time Full time dedication working on Six Sigma projects Lead teams through the completion of projects Progressing projects to completion Communicating progress, issues & barriers Learning, teaching and mentoring Communicates the vision of Six Sigma Proven Performers who solve 8-12 difficult business problems

13. © 2002-2003 Six Sigma Academy12 Six Sigma The Green Belt

14. © 2002-2003 Six Sigma Academy13 Roles & Responsibilities - Green Belt Part Time working on Six Sigma projects Projects typically smaller in scope Projects completed in their business area Receive less training (2 wks for GB vs. 4 wks for BB) Lead teams through the completion of projects Progressing projects to completion Communicating progress, issues & barriers Communicates the vision of Six Sigma A Critical Mass working projects - impacting the business

15. © 2002-2003 Six Sigma Academy14 Six Sigma The Team

16. © 2002-2003 Six Sigma Academy15 Roles & Responsibilities - Team Members Process Owners must provide the right Team Members to ensure project success Process Experts who “touch” the process every day Black Belt can’t be successful without team members – can’t do it alone Support characterizing the process and maintaining controls Provide insight to the “as is” process and assist in developing the “to be” process Keep project progressing while Black Belt is in training

17. © 2002-2003 Six Sigma Academy16 Infrastructure and Project Support Master Black Belt

18. © 2002-2003 Six Sigma Academy17 Roles & Responsibilities - Master Black Belt Expert in the tools and methodology Provides technical advice and mentors Black Belts and Green Belts Understand the business Supports Deployment Champion in Strategic Project Selection Trains Black Belts and Green Belts Create policy setting decisions regarding Six Sigma deployment and execution

19. © 2002-2003 Six Sigma Academy18 Functional Champions Infrastructure and Project Support

20. © 2002-2003 Six Sigma Academy19 Roles & Responsibilities – Functional Champions Finance Functional Champion Determine how project costs and savings will be defined and reported. Define process to audit project savings. Lead finance participation in project selection and review processes. Human Resource Functional Champion Function as a single point of contact for all Six Sigma Human Resource Issues. Work with leadership to determine how reward and recognition will be handled with regard to Six Sigma successes. Act as a liaison to integrate Black Belt selection with the Talent Management process.

21. © 2002-2003 Six Sigma Academy20 Roles & Responsibilities – Functional Champions Training Functional Champion Establish training logistics and schedules for all participants Provide supplemental training opportunities for Black and Green Belts Manage revision control and upgrades of training materials Communications Functional Champion Ensure consistent messages are delivered on Why and How we are implementing Six Sigma Publicize team project successes Create a consistent external communications plan in accordance with timing provided by management

22. © 2002-2003 Six Sigma Academy21 Roles & Responsibilities – Functional Champions Information Technology Functional Champion Provide hardware and software support for Black Belts Provide data gathering support for project teams For projects requiring IT support as part of solution, provide the technical guidance with a sense of urgency

23. © 2002-2003 Six Sigma Academy22 Data Experts Infrastructure and Project Support

24. © 2002-2003 Six Sigma Academy23 Roles & Responsibilities – Data Experts Work with Deployment Leaders to pull information from systems needed to help guide project selection. Work with Black Belt teams to pull information from Information systems to support the DMAIC process. Assist Black Belt teams in assessing the accuracy of the measure systems identified to track process performance. Data Must Drive Our Decision Making

25. © 2002-2003 Six Sigma Academy24 Financial Analyst Infrastructure and Project Support

26. © 2002-2003 Six Sigma Academy25 Roles & Responsibilities – Financial Analyst Sign off on projects at various points in the life of the project indicating: Savings estimate calculations were made in good faith. All project savings calculations were done using Six Sigma standards. The assumptions made in the calculations are appropriate. Work with the Black Belt team’s to increase their understanding of financial savings. Realistic Projections and Consistent Calculations

27. © 2002-2003 Six Sigma Academy26 Instructor Infrastructure and Project Support

28. © 2002-2003 Six Sigma Academy27 Roles & Responsibilities – Instructor Lead Black Belt, Green Belt and Master Black Belt Training Mentor Black Belts on their training projects Provide on-site support to Black Belts during the application period Understand the business objectives Support Deployment Champion Promote a positive learning environment