1. Leading Through Change

2. “To be successful in the future the rate of internal innovation must exceed the rate of external innovation” II > EI 1

3. The Key To Success in the New Normal… Nimbleosity Nim-bo-licous 1

7. (T + C + ECF) x DE = Success 1

8. Trusted Advisor Expert Solutions Expert on Your Customer Expert on Your Products / Services Expert on Your Industry General Business Acumen Perceived Value LOW / NO MEDIUM TRUSTED ADVISOR 1 2

9. Tom Peters Top level consultant Crazy level of research Work for Fortune 500 firms Work with top CEOs International work Important awards BIG events Best selling books Work for White House NITB

10. In 2015 Top 100 Business Thought Leader in America Top 100 Small Business Influencer in America Top 10 Small Business Expert in America Top 500 Leadership Experts in the World Top 50 “Leaders to Watch” in America… NITB

11. What does it take to be the best in the world? Workshop page 2

12. Competence RespectDis-trust Affection TRUST HIGH LOW HIGH Concern The 4 Cs of TRUST 3

13. “I am good at what I do… and I do it because I care about you.”

14. C + R + I SO From Charles Green – Trusted Advisor 3

15. 7 Keys to TRUST Tell the truth Be transparent Extend trust & respect Be vulnerable NO games Keep your promises Communicate clearly 3

16. VOC 4 Voice Of the Customer WS

17. M oments O f T ruth WS 5 & 6 Moments Of Truth WS 3 4

18. 4 most critical needs your customers come to you to solve… 7

19. How – SPECIFICALLY – do you solve those problems? 8

20. Types of Teams IndependentInterdependentDependent NITB

21. Functions of a Team Brainstorm Create Strategy Make Decisions Create Plans Implement Plans NITB

22. Dysfunctions of a Team Results Accountability Commitment Candor Trust NITB

23. What does it take to be a valued member of a team? Develop and display competence. Follow through on commitments. Deliver required results. Ensure your actions are consistent with your word. Stand behind the team and its people. Be enjoyable to work with. Be passionate about your work and those you serve. Communicate and keep everyone informed. Help the other members of the team. Help members of other teams. Share ideas, information and credit. Hold yourself 100% accountable. 10

24. D M C C M D irection – vivid, clear, inspiring --- shared easurements – specific, observable, focused ompetence – very good at what they do ommunication – open, honest, courageous utual Accountability – all team members iscipline – do this every day 10

25. The five keys to accountability 1.100% Clarity + Appropriate Authority 2.100% Agreement 3.Track & Post 4.Coach, Mentor, Train and Support 5.Reward Success/Punish Failure 11

27. Final Workshop Four Specific and Measurable Action Steps 12