1. 1 Overview Family Law Self-Help Center Presented by Katherine Alteneder Goals Structure Service Delivery Model Service Area Special Projects Avoiding Staff Burn-Out Data Collection Evaluation

2. 2 Goals w Providing statewide services to self- represented people in family law cases that will improve their understanding of family law procedures increase their access to family law courts facilitate quicker resolution of family cases Instructions: Delete sample document icon and replace with working document icons as follows: Create document in Word. Return to PowerPoint. From Insert Menu, select Object… Click “Create from File” Locate File name in “File” box Make sure “Display as Icon” is checked. Click OK Select icon From Slide Show Menu, Select Action Settings. Click “Object Action” and select “Edit” Click OK

3. 3 Structure w Advisory Committee Judges Court personnel: statewide and 3rd district Attorneys: private, government and non-profit Service providers: ANJC and ALSC Government agency: CSSD w Project Director -- shared by 2 attorneys w 4 Facilitators -- paralegal equivalents Instructions: Delete sample document icon and replace with working document icons as follows: Create document in Word. Return to PowerPoint. From Insert Menu, select Object… Click “Create from File” Locate File name in “File” box Make sure “Display as Icon” is checked. Click OK Select icon From Slide Show Menu, Select Action Settings. Click “Object Action” and select “Edit” Click OK

4. 4 Service Delivery Model w Helpline w Internet w Workshops, Lectures & Classes w Training Instructions: Delete sample document icon and replace with working document icons as follows: Create document in Word. Return to PowerPoint. From Insert Menu, select Object… Click “Create from File” Locate File name in “File” box Make sure “Display as Icon” is checked. Click OK Select icon From Slide Show Menu, Select Action Settings. Click “Object Action” and select “Edit” Click OK

5. 5 Helpline w Caution w Mini-intake: screens & procedural posture w ID need & ID forms w Provide education & discuss options w Determine how to provide materials w Discuss follow-up and referrals w Survey Instructions: Delete sample document icon and replace with working document icons as follows: Create document in Word. Return to PowerPoint. From Insert Menu, select Object… Click “Create from File” Locate File name in “File” box Make sure “Display as Icon” is checked. Click OK Select icon From Slide Show Menu, Select Action Settings. Click “Object Action” and select “Edit” Click OK

6. 6 Internet w Access: nearly universal in Alaska Download speeds & computer speeds E-mail service provider limitations Printer quality & availability w Content Independent & in tandem with phone “Do no harm” w Format Low literacy Accessible text Tech considerations: PDF/Word etc Instructions: Delete sample document icon and replace with working document icons as follows: Create document in Word. Return to PowerPoint. From Insert Menu, select Object… Click “Create from File” Locate File name in “File” box Make sure “Display as Icon” is checked. Click OK Select icon From Slide Show Menu, Select Action Settings. Click “Object Action” and select “Edit” Click OK

7. 7 Workshops & Classes w Walk-in Workshops 1x month at Fairbanks Courthouse daytime workshops at Fairview Rec by ALSC evening classes at Fairview Rec by APBP w Required Class Family Law Education Class (Anchorage) Instructions: Delete sample document icon and replace with working document icons as follows: Create document in Word. Return to PowerPoint. From Insert Menu, select Object… Click “Create from File” Locate File name in “File” box Make sure “Display as Icon” is checked. Click OK Select icon From Slide Show Menu, Select Action Settings. Click “Object Action” and select “Edit” Click OK

8. 8 Training: our materials and/or law & procedure w Court Employees w DV Shelters w Legal Service Providers public; private; non-profit w Non-Legal Service Providers Government & private social service providers, including benefits & mental health Instructions: Delete sample document icon and replace with working document icons as follows: Create document in Word. Return to PowerPoint. From Insert Menu, select Object… Click “Create from File” Locate File name in “File” box Make sure “Display as Icon” is checked. Click OK Select icon From Slide Show Menu, Select Action Settings. Click “Object Action” and select “Edit” Click OK

9. 9 Service Area w Court perspective: statewide w Customer’s perspective: worldwide w Local practices

10. 10 Special Projects w Systemic evaluation w Outreach & Collaboration w Project Management w Forms & Instructions w Internal resources development

11. 11 Systemic Evaluation: bird’s eye view from the public’s perspective w Navigating towards a balance what the public needs and wants what the system needs and wants w Creative problem solving go way out of the box don’t ask why, ask “Why not?” w Try it & get some data

12. 12 Outreach & Collaboration w Identify constituents & their needs w Target outreach & message what are your resources w Build partnerships leverage your resources travel w Ramp up & say no w Anticipate resistance

13. 13 Project Management w The constant: people’s needs w The constant variables: law, procedure, players, resources, staff w An approach constant calibration on both the tactical & strategic levels diversify services staff in-put

14. 14 Forms & Instructions w Test & ditch the bad ones w Literacy & analytical skills w Dynamic w Post on the web w Share with appropriate organizations leveraging your resources

15. 15 Avoiding Staff Burnout w Service delivery model must meet their needs w Give them control w Mix-up the day w Special projects w Field Trips: outreach; research; observation; cross-training w Training: a little shot in the arm

16. 16 Data Collection: Do it!!!! w Helps you manage staff grow program evaluate yourself give the community useful information

17. 17 Evaluation Tools: Do it !!! w For all the reasons above and in as many ways as possible on-line lectures & workshops mail-outs w Design a helpful tool for you (it’s not cheating)