1. Gemini Skills Workshop Giving & Receiving Feedback

2. - 2 - Fdback v1.ppt Gemini Consulting Limited Proprietary and Confidential There Are Two Types of Feedback... Positive –“Catch people doing something right” –Identifies and reinforces behaviours that should be continued Constructive –Not “negative” –Points out behaviours that need to change Motivated by a sincere desire to help someone become the best they can be

3. - 3 - Fdback v1.ppt Gemini Consulting Limited Proprietary and Confidential Good Behavioral Feedback Is... Descriptive—not evaluative Specific rather than general Aware of the needs of the giver AND receiver Directed at behaviours that can be changed Timely Checked to ensure communication

4. - 4 - Fdback v1.ppt Gemini Consulting Limited Proprietary and Confidential I’d Like to Receive Positive Feedback When I... Exceed performance standards by a noticeable degree Assist others in meeting their standards Volunteer for a difficult or unpopular job Consistently perform well for a long period of time Offer suggestions on ways to improve procedures or product quality Make an effort to improve

5. - 5 - Fdback v1.ppt Gemini Consulting Limited Proprietary and Confidential Positive Feedback Loop Involvement Commitment Achievement Recognition Motivation

6. - 6 - Fdback v1.ppt Gemini Consulting Limited Proprietary and Confidential Constructive Feedback Must Be Handled with Care Often negative experience for both parties Can alienate: –Hostile –Angry –Generally non-cooperative

7. - 7 - Fdback v1.ppt Gemini Consulting Limited Proprietary and Confidential To Minimize Resistance/Conflict, Ensure That Constructive Feedback... Is motivated by an honest attempt to help both the individual and the organization Is based on dialogue, not monologue—talk to the individual, not at him/her Is given at time/place individual is ready to receive Results in a consensus about the problem Focuses on behavior/performance not personality Offers specific suggestions for improvement Concludes with specific action plans

8. - 8 - Fdback v1.ppt Gemini Consulting Limited Proprietary and Confidential If You Are Receiving Feedback … Use the process Don’t take it personally Don’t get defensive Use active listening skills Take advantage of the opportunity to improve Treat it as a “gift”