1. Steve Nyveld QUALITY ASSURANCE

2. REQUIREMENTS MANAGEMENT

3. RequirementEnabledAlertActionApplies Driver LicenceenabledEMAILPREVENT LOGINDriver Vehicle RegistrationenabledEMAILWARNING ONLYVehicle Driver AuthorityenabledEMAILPREVENT LOGINDriver Vehicle 6 mth InspectionenabledEMAILWARNING ONLYVehicle Vehicle Comp. InsuranceenabledEMAILWARNING ONLYVehicle Operator AccreditationenabledEMAILWARNING ONLYVehicle UndertakingdisabledEMAILPREVENT LOGINDriver Possible actions

4. REQUIREMENTS MANAGEMENT

5. LOSS OF GPS Client Event 015-09-14 12:03:54BGO04 (U-0189)GPS: Open Circuit Fleet configuration

6. FARE DISCREPANCY Is the driver recording the amount shown on the meter?

7. NO-SHOW REPORT Did driver bother going to pick-up address before no-show?

8. PICK-UP LOCATION REPORT Did meter go engaged at the correct address?

9. RESUBMIT REPORT Are drivers resubmitting too many jobs?

10. PANIC REPORT Has there been any use of the panic/duress alarms?

11. TAXI AVAILABLITY REPORT

12. DRIVER SETTINGS Operator Override Operator can change driver settings. Driver gets message when it is done.

13. OVERRIDING PROPERTIES User (Driver) or Vehicle

14. OUT-OF-CAR RESET

15. BLACKLIST Driver can blacklist a passenger or address Passenger can blacklist a driver May be illegal in some areas

16. REWARDS Encourage drivers to do work. Need to find a suitable report

17. ACTION LIST Special queue for jobs that require operator intervention Jobs that have been waiting too long Jobs that the system is confused about. Only happens on server restart. Can configure time before job moves to action queue Re-queued jobs appear as fresh jobs.

18. PROBLEM BOOKINGS

19. ALERTS on PROBLEM BOOKINGS An alert is given if there’s a problem dispatching Address blacklisted by some drivers No suitable car Too many passengers (above) Inconsistent attributes eg WAT and Sedan No suitable car working Blacklisted by everyone Manual dispatch set

20. PHONE STATISTICS

21. RESPONSE TIME REPORT

23. CONCLUSION SmartMove provides tools to help fleet operation You need to monitor what is going on. Need the will to take action. Often a problem with co-ops. Next: how to tune the way SmartMove operates.