1. Joint Warfare Analysis Center 360 Degree Feedback Process Rater Orientation

2. 360º Feedback The TEAM Approach ® Review 360 Degree Feedback Process Explain Survey Software Discuss Your Role as a Respondent Writing effective comments Show the End Result Orientation Agenda

3. Review of the 360 Degree Feedback Process 1

4. 360º Feedback The TEAM Approach ® Team Leader Skill Set Essential Skills of Leadership Essential Skills of Communicating Effective Discipline Communicating Up Resolving Conflict Coaching Job Skills Managing Complaints Developing Performance Goals Providing Performance Feedback

5. 360º Feedback The TEAM Approach ® 360 Degree Feedback Supervisor Peers Direct Reports Team Members Internal/External Customers Employee “Self”

6. 360º Feedback The TEAM Approach ® 360 Degree Feedback Process Identify Respondents (Nomination List) Gather Feedback Data (Feedback Survey) Receive and Interpret Feedback (Report and Coaching Session) Develop and Implement Action Plan (IDP) Feedback Cycle

7. 360º Feedback The TEAM Approach ® Select people who know you well Select enough people to give you enough data Review your list with your supervisor Invite the rater into the process Nominating Raters

8. 360º Feedback The TEAM Approach ® Select Direct Reports—include support staff, assistant supervisors, as appropriate Work Group Members—may not be formal direct reports Those who know your work best Individuals whose input you value Staff who have recent work exposure Avoid those Who only reflect your circle of friends Who extend more than two levels up With a low “familiarity weighting” Tips for Nominating Raters

9. 360º Feedback The TEAM Approach ® Online Rater Selection Form Choose relationship the person has to you.

10. Feedback Survey Software 20/20 Insight Web Response 2

11. 360º Feedback The TEAM Approach ® 360 Degree Feedback Survey How you will assess...  Go to 20/20 Insight web site with customized instructions  user id  password  This enables you to assess each person on all competencies and behaviors  Effectiveness  Comments  Data is then transmitted to The TEAM Approach for confidential processing

12. 360º Feedback The TEAM Approach ®

13. 360º Feedback The TEAM Approach ®

14. 360º Feedback The TEAM Approach ®

15. 360º Feedback The TEAM Approach ®

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17. 360º Feedback The TEAM Approach ®

18. 360º Feedback The TEAM Approach ® Quality Feedback Tips Separate each behavior Consider trend or pattern over several months Don’t assess someone when you are tired, stressed or angry Consider the entire 10 point scale when assessing Use “not observed/not applicable” when appropriate Strive to give a balanced assessment...

19. Writing Effective Comments 3

20. 360º Feedback The TEAM Approach ® Providing Helpful, Honest Comments Phrase comment so that participant will know whether to start, stop or continue Recommend specific actions Comments will be attached to the specific behavior and will be verbatim This person should start, stop or continue: “Start...” “Stop...” “Continue...”

21. 360º Feedback The TEAM Approach ® Guidelines for giving feedback -“When you disrupted the meeting” -“people felt uncomfortable” - “as a result, they stopped contributing” -“Please consider the effect of your comments on others” B ehavior O utcome C onsequences A ctions Feedback Model

22. 360º Feedback The TEAM Approach ® Inappropriate or Ineffective Comments “You never think of anyone but yourself” “You’re too high- strung and negative” “You have a bad attitude” “You’ve been a big disappointment in this area”

23. 360º Feedback The TEAM Approach ® Appropriate and Effective Comments Positive: “Whenever I need to discuss a key project with you, you always take time to talk with me about it. Your input makes a big difference in the quality of my work, and I hope you’ll continue to make time available for me.” Constructive: “Sometimes when you’re pushed with a deadline and I enter your office, the look on your face says I’m bothering you. I tend to back off at that point. Please let me know when you don’t want to be interrupted.”

24. Receiving the Feedback 4

25. 360º Feedback The TEAM Approach ® Computer-generated report designed to display overall feedback data Provides averages on each competency for each respondent group Provides written, verbatim comments from respondents Provides comments from two open-ended summary questions Feedback Report

26. 360º Feedback The TEAM Approach ®

27. 360º Feedback The TEAM Approach ® Comments: Presented in random order, verbatim, with each item.

28. 360º Feedback The TEAM Approach ® Development Planning Based on the feedback report, you will be able to... Identify development priorities and strengths Create a development plan Take action to implement development plan Review progress against plan

29. Assessment Timeline/ Information 5

30. 360º Feedback The TEAM Approach ® Orient Raters Orient Raters Complete Surveys Deadline DEC 9 Complete Surveys Deadline DEC 9 Distribute Feedback Reports Distribute Feedback Reports IDP Session For Subjects DEC 12-14 IDP Session For Subjects DEC 12-14 Project Timeline Nominate Feedback Providers Due: FRIDAY Develop Action Plan Ongoing Orient Subjects

31. 360º Feedback The TEAM Approach ® Have a question, comment or concern? Call: Rick Stamm 800/864-4911 Rick@teamapproach.com