1. Certificate in Employability Skills Customer Fulfilment Centre Day 1 Induction

2. Aim of the Programme The aim of this programme is to develop your skills in employability and to gain a qualification to reflect your achievement. The qualification you will achieve is City and Guilds Certificate in Employability Skills. The course provides an in-depth knowledge of Tesco, including their values and what it is like working for them.

3. Overview of the Programme Week 1: 1.Induction 2.Developing Personal Confidence 3.Attitudes and Values for Personal Development 4.Effective Communication 5.Working as Part of a Team

4. Overview of the Programme Week 2: 6.Health and Safety 7.Applying for a Job 8.Preparing for an Interview 9.Application and Mock interviews 10.Interview review and course close

5. Overview of the Programme Week 3: Personal shoppers – 1 day at Tesco CFC for interview and work sample CDA’s and Loaders – 2 days at Tesco CFC for: interview driving assessment and work sample

6. Session Objectives By the end of this session you will: 1.identify what you need to do to follow the programme 2.identify the facilities and support at the centre 3.set the ground rules for the programme 4.identify the impact being in a job will have 5.consider ways to overcome barriers to working 6.find out about Tesco and the roles available

7. Domestics No smoking Arrangements for refreshments Lunch Comfort breaks Mobile devices to be switched off

8. Domestics In the event of a fire go to the nearest fire exit then proceed to the fire assembly point and await further instructions by Fire Wardens. If you have an accident whilst in the centre notify a member of staff. Follow any safety instructions located around the building and report any issues to staff.

9. Ice Breaker My hobbiesThe important things in my life My favourite place for a holiday One thing you should know about me

10. Health and Safety Your legal responsibilities: Follow all safety rules and report any accidents. Work safely and take care of the safety of others. Don’t use machinery or equipment you are not permitted to operate. Don’t enter areas you are not allowed to access.

11. Health and Safety Our legal responsibilities: Enabling you to work and learn in a safe, healthy, supportive environment. Ensuring that you receive a health and safety induction including emergency procedures and first aid arrangements. Making you aware of the hazards and risks around you and helping you to develop safe working skills you can use throughout your working life. Telling you how to report accidents and who to speak to if you are worried about safety.

12. Health and Safety Be aware of common hazards around the premises: Trailing cables Slippery floors Using electrical equipment Hazardous substances Lifting heavy objects Using office equipment and moving parts in machinery

13. Health and Safety Using a workstation: Follow the guidance on Display Screen Equipment (DSE) posters in order to set up and use your workstation safely.

14. Equality and Diversity learndirect is committed to treating everyone fairly, we respect and value the diversity of our learners, clients, employees, suppliers, partners, employers and all other people we work with. We strive to create a positive working environment to support learning and improve employment opportunities where everyone is treated with dignity and respect.

15. Safeguarding learndirect is committed to providing a safe working environment 1.Health and safety – know your responsibilities 2.It’s ok to express your opinions ensuring you show respect for others.

16. Safeguarding learndirect is committed to providing a safe working environment 3.It’s safe to talk about concerns with a learndirect staff member 4.Stay safe online. Do not save personal information onto computers or save passwords.

17. Customer Care Making sure we provide the best service to you learndirect offer a comprehensive customer care service. Contact learndirect customer care line on 0800 101 901 Via our website www.learndirect.com FREEPOST learndirect

18. Roles in Tesco Customer Fulfilment Centre – Erith Customer Delivery Assistant (Driver) Michael Robertson – Customer Delivery Team Leader Delivering our best

19. Working at Tesco Tesco Careers Alan Louden – Distribution Centre Manager Tom Bonsall - Shift Manager Mark Carey – Driver Tesco Academy

20. Certificate in Employability Skills Customer Fulfilment Centre Day 1 Induction