1. Becoming a Carer with Housing 21 Info Session Oldham Library 15 October 2013

2. Introductions Rebecca Hinde Regional Recruitment Officer for the North West Kielly Law Customer Support Manager

3. About Housing 21 We are the UK’s largest non-profit care provider and a national leader in providing innovative, affordable housing for older people. We also work closely with local communities to develop new services that meet the needs of older people and their neighbourhoods. Started life in 1964 as part of the Royal British Legion Changed our name to Housing 21 in 1992, extending our commitment to work with all older people, not just those with a service background Have over 28,000 customers One of the five biggest providers of care services in the UK Manages over 18,000 sheltered housing flats, extra care apartments and specialist accommodation for people with dementia, learning disabilities and mental health problems Deliver around 120,000 hours of care each week Employ more than 6,500 members of staff

4. Careers at Housing 21 We are always looking for the right people to join our team to ensure we continue providing the best services to our customers. A career at Housing 21 will offer you the chance to make a positive difference to the lives of older people, You will benefit from our comprehensive training, job development and career progression.

5. The Role of the Carer Purpose of Role To provide independent living and enable service users to live in their own home by providing personal care and practical assistance. Key Tasks Assists the service user with personal needs where necessary and appropriate e.g. getting up in the morning, washing / bathing and dressing; helping with undressing and getting to bed in the evening. Provide assistance with household and domestic tasks, e.g. laundry, shopping, cleaning, and financial transactions such as paying bills. To make meals, drinks and snacks where necessary. Assist with toileting needs including in some cases management of catheters and stoma care, changing clothes and bed linen where necessary. To empty and clean commodes, wash and iron clothes and bed linen where necessary. Promote, respect and uphold the dignity of service users at all times. Participate in and actively support activities to promote the dignity of service users, their families and carers.

6. Qualifications, Skills and Experience Qualifications and Experience Caring experience either in a professional or personal capacity Good general level of education, including basic reading and writing skills Commitment to undertake necessary further training, including NVQ Level 2 Driving licence and daily access to car Skills and Ability Ability to communicate verbally and in writing Ability to work on own initiative without direct supervision Ability to undertake manual handling tasks Ability to keep calm in emergency situations Attitude Flexible manner Commitment to customer care Patience Values diversity and shows commitment to equality of opportunity Values health and safety and shows a commitment to ensuring a safe working environment

7. Benefits of working for Housing 21 Competitive salary Flexible working hours Family friendly initiatives, including childcare vouchers Training and development Opportunities to progress your career

8. Apply Now We have vacancies to join our dedicated team of carers in Oldham, Trafford and Tameside. To join our team, you don't need experience of caring for older people as we have a structured induction to provide all the support needed for the right people. You will however need an understanding nature and value base, a commitment to providing a high quality service and a flexible approach, as you will have to be prepared to work early mornings (7am to 10am), evenings (4pm to 8pm) and weekends; when we have our highest volume of work. There are very real opportunities to progress here within a large national brand, so be brave and APPLY so we can see the start of a brand new you! Any Questions?