1. TECH SUPPORT Maximizing Your Potential

2. MAXIMUM EARNINGS FROM A VIRGIN MARKET The Tech Support Process has been running in English speaking countries for the last 3 years on this module with huge success. The good news for a telemarketer is always a virgin market and a hot product and here we have it. The potential customer in this type of campaign is anybody with a computer, so it’s a huge customer base.

3. Training & Support 1. OVERVIEW 2. NEED : SELLING A NECESSITY 3. CORDINATION WITH THE TECH SUPPORT TEAM 4. CUSTOMER SATISFACTION & RETENTION

4. OVERVIEW The tech support process is a unique process in itself where the telemarketing agent displays the selling skills and the technician displays the knowledge based skills all in one sale call. It’s the combination and co-ordination of both of them that success is achieved.

5. NEED: SELLING A NECESSITY A study reveals that more than 80% of the people do not know the configuration of their computer and hence do not understand how to handle small problems with their computer. So when they find help at hand, we who solve their problem from the comfort of their home, they are more than happy to pay for it and hence all the agent needs to do with this program is actually show them how helpless they are if they have a minor problem and how we easily we can help them through this situation.

6. CORDINATION Coordination between the telemarketing agent and the tech support team is very essential for this program. To enhance this coordination mock calls and mock customer sessions will be an integral part of the training program. The closing of a sale is something that will be given special attention during training.

7. CUSTOMER SATISFACTION & RETENTION This is a process where in a satisfied customer will come back to us once his validity is over. It becomes very important on part of the sales team to follow up with the customer and if the case need be update the tech support team to provide the post sale services he needs.