1. E mployee Opinion S urvey Accessing and Understanding Your Results

2. Agenda 2010 High Level Results Overview Employee Survey Reports The Path to Improvement –Focus –Discuss –Make It Better

3. 3 Overall Job Satisfaction increased by 2 percentage points! n/a 2010 Target: 82% 2010 Actual: 83%

4. Manager Reports Managers with 5 or more respondents will receive a report Reports are accessible through HR Solutions Reporting Tool, ActionPro –Report access codes are emailed directly to manager Managers are expected to share the data with their team and create Making It Better plans Can be saved/printed in either Excel or Powerpoint format

5. Making It Better

6. Making It Better for 2011 Focus Discuss Make It Better Follow three simple steps to improve your low scoring areas!

7. How Do I Focus? Focus Discuss Make It Better Download your report in ActionPro and review your data so you can determine where to focus for 2011

8. Accessing your 2010 Results ActionPro helps determine: –Highlights: Areas that should be celebrated –Opportunities: Areas that need your attention and should be considered for your Making It Better plan

9. Understanding Your Report When looking through your report, use the benchmarks listed below to help you understand how you compare to others: –NewYork-Presbyterian 2010 EOS - (Your Name): How do I compare against my scores last year? –Compared to Rest: How do I compare to 2009 NYP Overall? –National Academic/Teaching Hospital Norm: How do I compare to other hospitals similar to NYP?

10. 10 You will receive an email from HR Solutions with your log in details and a link to the survey results Username and Password Click here to go to the log-in page

11. 11 Enter your Username and Password 1 Click “GO” to enter your Home Page 2

12. 12 Overview of Your Home Page MENU Section 1 BUTTON Section 2 Welcome Message and Support Information 3

13. 13 Overview of Buttons and Menu Items Home – This button will bring the user back to the Default View / Dashboard page from anywhere within ActionPro™. 1 Help – This button will take the user to a help screen specific to the page currently being viewed which will include additional details, definitions, or descriptions. 2 Logout – When finished using ActionPro™ this button will log the user out. Users should log out whenever they are finished in order to protect the security of the information. 3 Reporting – This menu item contains the two report choices – Dimension Profile and Item Profile Report 4

14. 14 Your Home Page Data is divided into 5 sections: Highlights Opportunities Compared to Rest Dimension Highlights Dimension Opportunities Your Home Page Data

15. 15 Highlights Opportunities Compared to Rest Dimension Highlights Dimension Opportunities Highlights by Item These items are the highest scoring items by Percent Favorable.

16. 16 Highlights Opportunities Compared to Rest Dimension Highlights Dimension Opportunities Opportunities by Item These items are the highest scoring items by Percent UNFavorable.

17. 17 Highlights Opportunities Compared to Rest Dimension Highlights Dimension Opportunities Compared to Rest by Item These items are the highest scoring items by Compared to Rest where a specific workgroup should recognize where they’re doing well compared to the rest of the organization.

18. 18 Highlights Opportunities Compared to Rest Dimension Highlights Dimension Opportunities Highlights by Dimension These are the highest scoring dimensions by Percent Favorable where the organization should recognize in which categorical groups they are doing well.

19. 19 Highlights Opportunities Compared to Rest Dimension Highlights Dimension Opportunities Opportunities by Dimension These items are the highest scoring dimensions by Percent UNFavorable where the organization should recognize in which categorical groups they have opportunities for improvement.

20. 20 Dimension Profile Report: Generates a report by Dimension. A Dimension is a group of related questions (example: Respect is a dimension with 4 underlying questions) Item Profile Report: Generates a report by Item or individual survey question. Overview of Report Choices IMPORTANT: Click on the arrows to reveal the choices below each heading 

21. 21 IMPORTANT: Check the box next to the managers name to view results for every employee reporting to that manager. 2 Creating a Dimension or Item Profile Report Click on Dimension Profile Report or Item Profile Report on the menu on the left side of your screen to bring up the screen below 1 If you only wish to view results from the managers direct reports check the box next to “All Direct Reports to ____” To view 2009 historical data – Select “View Previous Survey Items” 3

22. Click “Submit” to view a comprehensive report showing scores for all available Dimensions or Items depending on the report type you selected 3 Ensure the dimensions you wish to view are selected and moved to the box on the right. 1 Select NYP 2009 EOS to include last year’s data in your report. 2 2009 EOS

23. 23 Sample Dimension Profile Report Click the appropriate icon to export your Dimension Profile Report to Excel or PowerPoint or to Print 

24. 24 Sample Item Profile Report Click the appropriate icon to export your Item Profile Report to Excel or PowerPoint or to Print 

25. 25 Understanding the Report Data shows how you stack up compared to the entire organization, other comparable hospitals, and data from prior years 1 Click the appropriate icon to export your Report to Excel or PowerPoint or to Print 3 “Compared to rest” data is your score compared to the rest of NYP (96-81=15%) 2

26. Gathering Input from Your Department Focus Discuss Make It Better Now that you’ve reviewed your data it’s time to share it with your team.

27. Before the Meeting Schedule the meeting in advance when the majority of your staff can attend Let your staff know that the meeting will be devoted to the Employee Survey Logon to the Employee Survey Infonet page and download the “Results Presentation Template” –Fill out the template and bring to the meeting

28. During the Meeting Re-state the objective of the meeting Encourage everyone to participate in the discussion Review your “Presentation template” to go over the teams results As a group, determine 2 areas to focus on for 2011 Avoid giving your opinion. Don’t argue or disagree with employees. If necessary, ask questions to clarify.

29. Draft Agenda for department discussion TimeOutlineObjective 5 min.Welcome – Confidentiality – Ground Rules Set expectations and explain purpose of meeting 25 min.Review Results – Distribute reports/presentation – Answer any questions Explain results to team so they understand the strengths and opportunities of the department 20 min.Discussion – Ask open ended questions Gather employee feedback to gain better understanding of the results 10 min.Making It Better ActionsAs a group decide what areas should be a priority

30. Results Presentation Template Available on Infonet (http://infonet.nyp.org/opinion/)

31. Creating a Making It Better Plan for Improvement Focus Discuss Make It Better

32. Making It Better Planning 2 types: Joint: Managers with employee and patient responsibilities –Tracked at Manager level Employee Only : Managers with employee responsibilities –Required at Director level

33. Resources TopicTypical Questions/Concerns HR Resource on Infonet Accessing & Understanding Reports How do I download my report? What’s my score? What do I compare to? I don’t know where to focus FAQs Manager Training- Presentation Deck Discussing the data with their team I don’t have time to share this with my team There’s too much information to report back to my team Sample Agenda for Department Discussion Results Presentation Template Creating the Making It Better plan I can’t think of anything to add to my plan Best Practices http://infonet.nyp.org/opinion/ For questions on interpreting your report contact your HR/Labor Relations Manager