1. Instructions for employee standards Having your job title in mind you are to identify what employee standards your job meets in relation to the Palm Lakes Resort employee standards Using the link to the Excel document located on the learning centre you are to answer Yes or No your job title connects to the employee standards

2. Palm Lake Resort Employee Standards 1. Provide services to the best of your ability 2. Oversee all staff 3. Reception desk to be manned at all times 4.Dispose of Chemicals correctly 5.Reservations and booking sheets are up to date everyday 6. Accurate Allocation of client invoices 7. Ensure guest room requests are met wherever possible 8. Make sure filing cabinet is locked when closing reception 9. Ensure all gardens and bbq areas are maintained 10. Take care of any guest complaints 11. Outstanding accounts paid promptly 12. Treat Fellow Employees with respect 13. Maintain Fire extinguisher

3. What now? What other employee standards may your job title require that have not been identified in the Palm Lake Resort employee standards. Make a list of these standards (Hint: completion of this activity will assist with your research in later activities)