1. HRSA Hotel Demonstration Project The Next Generation Workspace Brandon Guzzone HDP

2. HDP HRSA Hotel Demonstration Project Next Generation Workspace Challenges… 2

3. HDP HRSA Hotel Demonstration Project Next Generation Workspace Background The Health Resources and Services Administration (HRSA) started its telework program more than 5 years ago with a handful of staff Today, more than 800 employees participate in the HRSA telework program To meet fiscal and human capital requirements, the Agency is creating an infrastructure that can support a mobile workforce in a changing workspace 3

4. HDP HRSA Hotel Demonstration Project Next Generation Workspace Competing Priorities? Save Money -Reduce Physical Space -Improve Business Efficiency -Lower Operating Costs Hotel Demonstration Project Engage Employees -Maintain Work/Life Balance -Provide Flexible Schedules -Empower 4

5. HDP HRSA Hotel Demonstration Project Next Generation Workspace What is the Hotel Demonstration Project (HDP)? Hoteling is an arrangement where frequent teleworkers use shared space when they are on site The HDP is a 12 month program designed to test the viability of hoteling for HRSA employees Employees who participate in the HDP: ▫Work from home three to four days a week ▫Utilize a Government-furnished laptop ▫Temporarily relinquish their private office/cubicle space ▫Reserve office space in a shared hoteling office 5

6. HDP HRSA Hotel Demonstration Project Next Generation Workspace What Does Success Look Like? Reduced space Reduced overhead cost Increased employee satisfaction and engagement Improved employee job performance 6

7. HDP HRSA Hotel Demonstration Project Next Generation Workspace Who Needs To Be Involved? Evaluation Facilities Information Technology Policy Training and Development 7

8. HDP HRSA Hotel Demonstration Project Next Generation Workspace What Should You Watch Out For? Miscommunication Management by sight Resistance to change Social disconnect Barriers to knowledge sharing 8

9. HDP HRSA Hotel Demonstration Project Next Generation Workspace What Did We Do? Communicated early and often Educated managers and employees Facilitated change Utilized new communication channels Picked the right space 9

10. HDP HRSA Hotel Demonstration Project Next Generation Workspace What Did We Learn? Build evaluation into your program design Use a phased approach Hoteling is not for everyone So far, it works! 10

11. HDP HRSA Hotel Demonstration Project Next Generation Workspace What Is Next? Continue to evaluate the impact of hoteling Determine if hoteling is a viable long-term solution for HRSA Modify, expand, and/or discontinue the program 11

12. HDP HRSA Hotel Demonstration Project Next Generation Workspace Questions? 12