1. Customer Visit Center (CVC) Overview
Cris Buxani
CVC Director

2. The CVC Defined
Ultimate meeting space exclusively for customer briefings located at Headquarters
Where Oracle shows its hospitality and makes a powerful first impression
Upscale environment meticulously maintained
Staff dedicated to assist you in planning and facilitating briefings

3. The CVC Defined
Access to key product managers, high level executives, Larry, Safra & Charles
Ultimate technology sessions and executive discussions
Opportunity to give the customer a positive experience and make a significant impact on their view of Oracle
GOAL : Customer walks out thinking ‘Why would I partner with anyone else?’

4. How does the CVC help with a sales opportunity?
A Customer Briefing at HQ is a valuable sales tool that helps:
Shorten the sales cycle
Close a deal
Build and strengthen business relationships

5. Customer Visit Center Services
CVC Account Consultants designated to each visit
Customized agendas
Printed agendas, Corporate Gifts, Customers Folders
Customer phone booths
Five-Star Catering/Two Executive Dining Rooms
Dinner and Sightseeing Arrangements
On site technical support/built-in projectors & A/V equipment in all rooms
Limousine Services
Product displays
Campus Tours

6. Quick Facts Staff of 6 CVC Account Consultants
Visits per month: 150 average (most are full day with 6-7 presenters)
Accommodate customers, prospects, partners, analysts and community relations visits
Qualification based on viable business goal, sufficient information reflecting needs of customers – not tied to potential revenue amount
67% Americas, 33% International
Cost to sales only for catering and minimal flat fee for use of limousine service

7. Customer Visit Center Process
Booking process/policies
Plan ahead to allow the CVC team to help with agenda development and secure all presenters
Submit visit request form with complete proposed agenda details
4-6 weeks lead time requested from sales
3 week minimum lead time for CVC to secure presenters
Receive confirmation after your visit request is reviewed, qualified, confirmed and assigned to a CVC Account Consultant
Complete the mandatory Executive Briefing Document

8. Customer Visit Center Process
Booking process/policies (con’t)
Follow (if applicable) Executive Office Procedures for requesting for Larry, Safra or Charles
Refer to the guidelines on CVC home page if planning own agenda
Note protocol for approaching different product groups
Set up briefing appointments with confirmed presenters
Arrive the day before the visit to brief presenters and meet with your CVC AC to finalize all details (final agenda, gifts, transportation, dinner reservations)
Refer to our new & improved CVC home page with helpful information (soon to add updated topic list, policies, internal survey)

9. First floor: (6,000 square feet)
To break it down a bit, the consolidation of our global IT ERP systems saves us $12 million a year, the global system saves us $11 million a year, the desktop simplification saves us $60 million a year. The upcoming CRM system consolidation will save us $18 million a year. And we’re also saving $13 million annual in maintenance reductions by consolidating information onto fewer, larger servers.
First floor reception area Customer phone booths

10. CVC Room 102 – Standard (12) CVC Room 104 – Theater (44)
Video Conference (10)
CVC First Floor:
3 Meeting Rooms
1 Sales prep room
1 Staging Kitchen
To break it down a bit, the consolidation of our global IT ERP systems saves us $12 million a year, the global system saves us $11 million a year, the desktop simplification saves us $60 million a year. The upcoming CRM system consolidation will save us $18 million a year. And we’re also saving $13 million annual in maintenance reductions by consolidating information onto fewer, larger servers.

11. Second floor: (17,000 square feet)
7 meeting rooms -
3 standard (12)
2 classroom (24)
1 boardroom (10)
1 round (6)
1 customer lounge - Room 208
1 sales prep room - Room 202
2 staging kitchens
To break it down a bit, the consolidation of our global IT ERP systems saves us $12 million a year, the global system saves us $11 million a year, the desktop simplification saves us $60 million a year. The upcoming CRM system consolidation will save us $18 million a year. And we’re also saving $13 million annual in maintenance reductions by consolidating information onto fewer, larger servers.

12. Both classroom style rooms have two projection screens
To break it down a bit, the consolidation of our global IT ERP systems saves us $12 million a year, the global system saves us $11 million a year, the desktop simplification saves us $60 million a year. The upcoming CRM system consolidation will save us $18 million a year. And we’re also saving $13 million annual in maintenance reductions by consolidating information onto fewer, larger servers.
Both classroom style rooms have two projection screens

13. Boardroom style room seating 10
To break it down a bit, the consolidation of our global IT ERP systems saves us $12 million a year, the global system saves us $11 million a year, the desktop simplification saves us $60 million a year. The upcoming CRM system consolidation will save us $18 million a year. And we’re also saving $13 million annual in maintenance reductions by consolidating information onto fewer, larger servers.
Boardroom style room seating 10

14. Contact Information
Thank you for taking the time to learn about the CVC.
Look out for an updated version of
CVC Online on oracle.com & a new CVC Fact Sheet.
We look forward to working with you soon!