1. Perceptions How you see things

2. To perceive: to gain an understanding of a person, idea, or situation. / What builds our perceptions / Past experiences / Culture / Personal history with similar people or situations / What builds our perceptions / Past experiences / Culture / Personal history with similar people or situations

3. Context: surroundings for communication / Social context: relationships of the persons involved / Historical context / Real history events / The past events of the persons involved / Social context: relationships of the persons involved / Historical context / Real history events / The past events of the persons involved

4. Context / Physical context / Location / Environment / Color / Light / Sound / Temperature / Distance / Seating/Furniture arrangement / Time / Physical context / Location / Environment / Color / Light / Sound / Temperature / Distance / Seating/Furniture arrangement / Time

5. Context / Psychological Context: depends on moods and feelings / Cultural Context: includes beliefs, values, traditions, and norms that affect people’s attitude and actions / Psychological Context: depends on moods and feelings / Cultural Context: includes beliefs, values, traditions, and norms that affect people’s attitude and actions

6. What makes an effective communicator? / Sincerity: say what you mean both in words and gestures / Knowledge: know your topic / Organization: have a clear speaking purpose and present your thoughts in a logical order / Sincerity: say what you mean both in words and gestures / Knowledge: know your topic / Organization: have a clear speaking purpose and present your thoughts in a logical order

7. Continued / Listening: know when and how to listen / Eye contact, nod, quiet, facial expressions, lean forward, ask questions, take notes / Confidence: build your confidence and control stage fright / Language: choose the most appropriate words for the occasion / Listening: know when and how to listen / Eye contact, nod, quiet, facial expressions, lean forward, ask questions, take notes / Confidence: build your confidence and control stage fright / Language: choose the most appropriate words for the occasion

8. One More / Nonverbal communication: use tone of voice, body movements, eyes contact and space effectively / Goal setting: know how to convey information so the listeners will learn and remember / Nonverbal communication: use tone of voice, body movements, eyes contact and space effectively / Goal setting: know how to convey information so the listeners will learn and remember

9. Activity / Get into groups of 3-4 / Review what makes an effective communicator / Answer the questions / Which skill is most easily developed? Why? / Which skill is most difficult to develop? Why? / Which skill is easiest to observe? / Which skill is most difficult to assess? Why? / Which skill should receive the most attention in this class? Why? / Get into groups of 3-4 / Review what makes an effective communicator / Answer the questions / Which skill is most easily developed? Why? / Which skill is most difficult to develop? Why? / Which skill is easiest to observe? / Which skill is most difficult to assess? Why? / Which skill should receive the most attention in this class? Why?