2 EFFECTIVE COMMUNICATION What we communicate:Can get lost in translation despite our best effortsWe say one thing, the other person hears something elseCan often lead to misunderstanding, frustration and conflict.It sounds so simple: say what you mean.
3 EFFECTIVE COMMUNICATION WHAT IS EFFECTIVE COMMUNICATION? It is more than just exchanging information. It is understanding the emotions and intentions behind the information.
4 EFFECTIVE COMMUNICATION WHAT IS EFFECTIVE COMMUNICATION?Effective communication is how you convey a message so that it is received and understood by someone in exactly the way you intended.
5 EFFECTIVE COMMUNICATION More than just words, effective communication is a combination of skills which include:Non verbal communicationAttentive listeningStress managementCommunicate assertivelyRecognize and understand your own emotions and those of the person you’re communicating with
6 EFFECTIVE COMMUNICATION Improving Communication Skills #1BE A GOOD LISTENERFocus on what is being said and understand. This will make the person feel heard and understoodRecognize and understand your own emotions and those of the person you’re communicating with
7 EFFECTIVE COMMUNICATION Tips for effective listening:Focus fully on the speakerAvoid interruptingSet aside any judgementShow your interestProvide feedback
8 EFFECTIVE COMMUNICATION Improving Communication Skills #2:PAY ATTENTION TO NONVERBAL SIGNALSBody languageFacial expressions and eye contactBody movement, gestures and postureTone of your voiceYou can effectively communicate with open body language – arms down uncrossed, open stance, maintain eye contact with the person
9 EFFECTIVE COMMUNICATION Improving Communication Skills #3KEEP STRESS IN CHECKUse stall tacticsPause to collect your thoughtsMake one point and keep answers shortDeliver your words clearly keeping eye contact and maintain an even tone in your voice
10 EFFECTIVE COMMUNICATION Improving Communication Skills #4ASSERT YOURSELFValue yourself and your opinions – displays confidenceKnow your rules – use the words contained within the rules when offering explanations