1. Status of The Car Wash Market RYKO 1998 SUMMER SURVEY Bob Burke & Wayne Smith

2. The Car Wash Market is Up! 90% Responded The Car Wash Market Is Up! The Average Market Is Up 8% Last Year The Response Was up 6% RYKO 1997 Summer Survey

3. The Car Wash Market is Up! 83% Responded The Car Wash Market Is Up! The Average Market Is Up 8% Last Year The Response Was up 8% RYKO 1998 Summer Survey

4. Menu Prices Are Up! 96% Said Menu Prices In Their Areas Are Up RYKO 1997 Summer Survey

5. Menu Prices Are Up! 83% Said Menu Prices In Their Areas Are Up RYKO 1998 Summer Survey

6. Monthly Revenue By Wash Type RYKO 1997 Summer Survey +29% +18% +12% +15% +11%

7. Monthly Revenue By Wash Type RYKO 1998 Summer Survey

8. Monthly Wash Counts By Wash Type 1997 RYKO Summer Survey +27% +4%+29% +3% +30%

9. Monthly Wash Counts By Wash Type 1998 RYKO Summer Survey -24%

10. Things Car Wash Operators Are Doing to Improve….. Better Signs and Menus Pay At The Pump Commissions Promotions New Equipment Options Improving the Appearance of the wash Increase the Price Brand Name Chemicals Adding Fast Food Fleet Sales Free With A Fill Going Conveyorized Better Maintenance Going Touch Free Tri-Foam Arches Charge For The Wash Going FoamBrite or Cloth Cashier Training RYKO 1997 Summer Survey

11. Things Car Wash Operators Are Doing to Improve….. Promotions Better Signs and Menus New Equipment Options Increase the Price commissions Pay At the Pump Charge For The Wash Cashier Training Fleet Sales Improving the Appearance of the Wash Free With A Fill Going Conveyorized Better Maintenance Going Touch Free Tri-Foam Arches Going FoamBrite or Cloth Adding Fast Food RYKO 1998 Summer Survey

12. Car Wash Operators Biggest Concerns Reliability Cost Of Operation Quality of Clean Damage Equipment Price Service Speed Customer Perception Competition Equipment Type Options Revenue Reclaim Warranty Appearance Response Time Equipment Life Installation Costs RYKO 1997 Summer Survey

13. Car Wash Operators Biggest Concerns Damage Reliability Cost of Operation Quality of Clean Equipment Price Service Speed Customer Perception Competition Equipment Type Options Revenue Reclaim Warranty Appearance Response Time Equipment Life Installation Costs RYKO 1998 Summer Survey

14. At What Level Of Gasoline Volume Do You Recommend…. T/F Separate Dry RYKO 1997 Summer Survey Gallons Per Month Wash Type

15. At What Level Of Gasoline Volume Do You Recommend…. T/F Separate Dry RYKO 1998 Summer Survey Gallons Per Month Wash Type

16. What Is the Average “Cents” Per Wash by Equipment Type? Cents Per Wash Equipment Type RYKO 1997 Summer Survey

17. What Is the Average “Cents” Per Wash by Equipment Type? Cents Per Wash Equipment Type RYKO 1998 Summer Survey

18. ...Expect a 23% Increase When Adding Pay At The Pump Average Response was 23% Increase 47% Of Car Wash Sites have Pay At The Pump RYKO 1997 Summer Survey

19. ...Expect a 25% Increase When Adding Pay At The Pump Average Response was 25% Increase 58% Of Car Wash Sites have Pay At The Pump RYKO 1998 Summer Survey

20. Do Long Lines Affect Revenue? RYKO 1997 Summer Survey

21. Do Long Lines Affect Revenue? RYKO 1998 Summer Survey

22. Charge For Wash Market? RYKO 1977 Summer Survey 1996 Response was 89% 90% Charge For The Wash

23. Charge For Wash Market? RYKO 1998 Summer Survey 1997 Response was 90% 87% Charge For The Wash

24. Are Operators Looking For Greater Speed? RYKO 1997 Summer Survey

25. Are Operators Looking For Greater Speed? RYKO 1998 Summer Survey

26. Average Car Wash Menu Prices 1997 RYKO Summer Survey

27. Average Car Wash Menu Prices 1998 RYKO Summer Survey

28. Are Industry Sales Increasing? 12% UP 1996 Response was up 16% RYKO 1997 Summer Survey

29. Are Industry Sales Increasing? 85% UP 1997 Response was up 12% RYKO 1998 Summer Survey

30. Are Equipment Prices Increasing? 1996 Response was 84% Yes RYKO 1997 Summer Survey

31. Are Equipment Prices Increasing? 1997 Response was 81% Yes RYKO 1998 Summer Survey

32. Is Competition Getting Stronger? 100% 1996 response was 100% RYKO 1997 Summer Survey

33. Is Competition Getting Stronger? 90% 1997 response was 100% RYKO 1998 Summer Survey

34. Thank You! RYKO 1998 Summer Sales Meeting Bob Burke & Wayne Smith