Presentation on theme: "Car Wash Training. How To Operate The Car Wash Purchase The Wash - Cashier Or MPD Enter The Code Drive Into The Wash Bay Deposit Cash if you would like."— Presentation transcript:
Car Wash Training
How To Operate The Car Wash Purchase The Wash - Cashier Or MPD Enter The Code Drive Into The Wash Bay Deposit Cash if you would like an upgrade
How To Operate The Car Wash Stop On The Bay Treadle Plates Receive the Car Wash Exit When The Green Exit Light Comes On
ExxonMobil Quality Assurance Inspection Checklist n Walk Through The Wash Bay –Throw Away Debris, Bottles, Cans and Trash –Look For Broken Parts On The Machine –Look At Equipment for Foreign Objects –Watch A Car Go Through And Get A Wash –Wash Your Own Car
ExxonMobil Quality Assurance Inspection Checklist n Make Sure There Is Soap And Wax On The Vehicle n Check For Odor From The Reclaim System n Check The Bay Floor For Standing Water n Look At The General Condition of The Wash Bay
ExxonMobil Quality Assurance Inspection Checklist n Make Sure The Car Wash Menus Are Displayed –At The Coin Box –At The Counter –On The MPD n Drain the air compressor n Check Chemical levels n Check The Machine Diagnostics For An Error Code
ExxonMobil Quality Assurance Inspection Checklist Is reclaim system working properly? Yes or No_____ n Note and call in any problems with the RYKO car wash equipment. n In winter months check the thermostats; make sure they are above freezing, and heating units are working properly
ExxonMobil Quality Assurance Inspection Checklist Summary n Walk Through The Wash Bay n Wash Your Car n Clean Up Any Trash n Make Sure Menus Are Displayed n Check For Soap And Wax n Look At The General Condition of… n Check Diagnostic Codes
How to Sell The Car Wash n Ask the Customer If They Would Like A Car Wash Today! n Ask The Customer If He Would Like The Premium Wash n Nice Day For A Car Wash - You Get A Discount Since You Purchased… n Would You Like To Try Our New Car Wash Today?...
How To Sell The Car Wash n Do You Have One of Our Punch Cards n Are You A Member of Our Car Wash Club n Have You Tried Our New Touch Free…
How To Sell The Car Wash n Would You Like A Car Wash, It Looks Like The Line Is Really Short Right Now! n How About A Premium Wash Today? n Would You Like A Wash With A Wax And Dry? n Would you Like The Special Today On A Car Wash?
How To Sell The Car Wash n Study The Menu –Know The Names of The Different Washes –Be Ready To Explain The Differences Quickly! –Try The Different Washes When You Run Your Car Through n You Are The Expert Your Customer Will Rely On Your Advice!
How To Sell The Car Wash n Ask The Customer If They Want One! Its Important! –Your Customer May Honestly Forget To Buy One. –A Car Wash Is Good For The Car! –Customers Appreciate The Convenience –Todays Car Washes Do a Good Job! –The Car Wash Is a Good Profitable Item To Sell.
Handling Customer Objections n Its Raining Today… –The Wash Ticket Is Good For 14 days... n No, Im In A Hurry –The Wash Ticket Is Good For…. n No, I Just Got My Car Washed. –The Wash Ticket is Good For… n No, It looks Like Its Going To Snow –The Wash Ticket is Good For… n What Other Objections Do You Hear? n What Are Some Of Your Other Answers?
Customer Complaints n My Car Didnt Come Clean –Run The Car Through The Wash Again –Explain That Not All Parts Of The Car... n Your Wash Damaged My Car –Go Out And Look At The Car If You Can. n Try To Determine How The Wash Could Have.. n Verify The Wash Is Operating Properly n Explain To The Customer What Most Likely Happened n Write Up The Proper Report n Contact RYKO Representative n Take Photographs
Customer Complaints n I Didnt Receive The Wash I Paid For –Run Them Through The Wash Again n The Wash Broke Off My Antenna –Was The Power Antenna Down?
Car Wash Training Review n How To Operate the Wash n Daily Maintenance n How To Sell The Wash n Handling Customer Objections n Handling Customer Complaints
Car Wash Training Review n Your Customers will Love a Well Managed Car Wash n You Must Ask The Customer To Buy n Todays Car Washes Do a Much Better Job