1. Learning Agility Thriving in Today’s Turbulent Times March 15, 2014 Fred Allemann ~ USTA National Learning Manager Karen Pacent ~ USTA Director, Learning & Leadership Development

2. Kicking Off … at your tables… Reflect Risk Innovate Perform Defend 1. Select picture you connect with most closely 2. Share your name, the picture selected & why

3. Learning Agility Enablers & De-railer Source: Learning about Learning Agility By Adam Mitchinson & Robert Morris, Ph.D.

4. Purpose To build your Learning Agility as a USTA National Volunteer

5. Today Recognize dimensions of learning agility Identify your own proficiency as an agile learner Target specific activities to continue developing this critical competency

6. National Volunteer Leadership Competencies FactorCompetencyCommittee MemberCommittee ChairCouncil Chair I. Strategic Skills Creative Problem SolvingX Functional/Technical SkillsX Learning Agility XX II. Operating Skills Informing X Managing & Measuring Work XX Organizing XX Priority SettingXXX III. Courage Conflict ManagementX Sizing Up People X IV. Energy & Drive Results OrientationXXX V. Organizational Positioning Skills Organizational AgilityXXX VI. Personal & Interpersonal Skills Building Effective Teams XX Customer FocusXXX Integrity & TrustXXX Interpersonal SavvyXXX ListeningX Managing Diversity & InclusionXXX Self KnowledgeX

7. Self-Assessement Page 4 “X” marks the spot … where to you fall? Statement

8. Learning Agility Enablers & De-railer Page 5 Source: Learning about Learning Agility By Adam Mitchinson & Robert Morris, Ph.D.

9. Innovating Individual Exercise In the Left column, quickly list the activities you do in a ‘typical’ day from when you wake up to when you go to sleep. In the Right column, pick 2 of those activities and identify a new, more efficient way to complete this activity. Page 6

10. Innovating Not afraid to challenge the Status Quo.

11. Innovating Development Activity / Challenge 1.Challenge yourself with new solutions. 2.Make brainstorming new ideas a habit. 3.Challenged? Ask yourself: a.“What’s holding me back from trying something new and different?” b.“If these constraints were not in place, how would I approach this situation differently?” Page 7

12. Performing Table exercise Read the scenario and begin planning by answering: 1.How is this similar to anything you’ve done in the past? 2.What questions will you need to ask? 3.What will you do when the inevitable “curve ball” is thrown your way? Page 8

13. Performing Remains calm in the face of difficulty.

14. Performing Development Activity / Challenge 1.Find similarities & frame new challenge. 2.Ask questions and listen. Trust yourself. 3.Stressed? Pause before responding. Page 9

15. Reflecting Table Exercise You and your team planned Friday night’s Annual Meeting & Conference Opening Night. Discuss: 1.What happened? 2.Why did it happen that way? 3.What should we stop/start/continue doing in order to ensure success in the future? Page 10

16. Reflecting Takes time to reflect on their experiences

17. Reflecting Development Activity / Challenge 1.See open & honest feedback. Ask only clarifying questions. 2.Conduct After Action Reviews a.What happened? b.Why? c.Stop/Start/Continue? Page 11

18. Taking Risk Partner exercise 1.Identify a risk/new challenge you would really like to take, something you believe would benefit you a great deal, but are afraid to do so. 2.Discuss with a partner and let them know how they could support you. Page 12

19. Taking Risk Purposefully puts themselves in challenging situations.

20. Taking Risk Development Activity / Challenge 1.Take on a meaningful challenge – avoiding something where failure would cause serious personal consequences. Tell others and ask for help and support. Page 13

21. Defending Partner exercise 1.Pick something you think you could do better, knowing you would act defensively if someone called you on it. 2.Share this with a partner in as much detail as necessary for them to provide feedback. Ask ONLY clarifying questions. 3.Partner: role play sharing feedback while initiator asks only clarifying questions. Page 14

22. Defending Open to learning resisting temptation to become defensive

23. Defending Development Activity / Challenge 1.View feedback as a gift. There is always the opportunity to learn something about yourself that you previously did not know. 2.Resist the temptation to respond to feedback, especially at first. Try not to explain your actions to the other person or generate excuses in your own head. Always try to thank the other person. Page 15

24. Learning Agility Action Plan Page 10 Step 1 - Select ONE Step 2 – Create ONE Action Step 3 – Share with partner, including timing

25. More Learning Resources www.usta.com/lrc www.usta.com/lrc

26. Happy Learning ~