1. Introducing Microsoft Lync

2.  Microsoft product providing: ◦Instant Messaging ◦Presence ◦Audio / Video Conferencing ◦Collaborative Working  Cloud Service (part of the Office365 service)  Integrates with Outlook and Active Directory on campus and OWA on Office365

5.  Hot-desking  Remote working and remote support  Front/back office communications  Support Collaborative working  Web Conferencing  Enterprise alternative to SkypeSkype  No infrastructure or software cost

6.  Optional to staff  Students don’t have access at present  Those who opt in control their visibility  Supported locally

7.  ECLS  Estates  ISS Around 1/3 have opted in, feedback from those that have used Lync has been positive.

8.  “far easier to communicate”  See who is available …  Ask quick questions…  Avoid disturbing others…..  contact workmates when working away from the office (working from home)

9.  Easy for users to get going ◦Largest issue was signing in (nfb99@newcastle.ac.uk) ◦Few people used help (either built in / or ISS web pages)  Show and tell helped introduce feature beyond IM i.e. ◦Group conversations ◦Relationships

10.  Communicating privacy and control  Hardware: Policies on webcams

11.  ISS Website www.ncl.ac.uk/itservice/lyncwww.ncl.ac.uk/itservice/lync  Creating user groupsuser groups  User Focussed A4 Sheet – Getting StartedA4 Sheet – Getting Started