1. MANAGEMENT THOUGHT: PAST AND PRESENT
CHAPTER TWO
MANAGEMENT THOUGHT: PAST AND PRESENT

2. EVOLUTION OF MANAGEMENT THEORIES
Traditional/Classical Theory
Human Relations/Universal Principles Theory
Open Systems/Contingency Approach

3. CLASSICAL MANAGEMENT THEORY
Scientific Approach
One Best Way to Get Work Done on Manufacturing Floor
Engineer People Like Machines
Time and Motion Studies the Dominant Paradigm
Administrative Approach
Pertains to Flow of Information and Power
Fayol’s Administrative Principles
Chain of Command/Span of Control

4. HUMAN RELATIONS THEORY
Behavioral Management Theory
Hawthorne Studies--Elton Mayo
Work a Social Activity --Not Just Physical
Increasing Emphasis on Employee Input
Quantitative Management Theory
Information Used to Improve Quality of Operations
Beginnings of Quality Movement and Statistical Quality Control (SPC)

5. SYSTEMS/CONTINGENCY THEORY
Management Approach is Predicated on Situation at Hand
Blending of all Approaches Based on Contingency
Views the Organization as an Open System
Focuses Organizational Resources on Customer Satisfaction
Creates Continuous Improvement Culture

6. THE MANAGER’S ENVIRONMENT
Closed and Open System
Organic versus Mechanistic Culture
Internal and External Environmental Influences