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The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing.

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Presentation on theme: "The Managerial Process Chapter 1 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing."— Presentation transcript:

1

2 The Managerial Process Chapter 1

3 Current Thrust Information management Greater level of automation Technologically oriented Knowledge management Managing organizations intellectual capital, human resources, and strategic relationships

4 Objectives of Administrative Office Management Ensure relevant organizational activities designed to maximize individual and unit productivity Provide effective management of organizations information Maintain reasonable quantity and quality standards Develop effective work processes and procedures

5 Objectives Provide satisfactory physical and mental working environment for organizations employees Help define duties and responsibilities of employees assigned within the administrative office management functional area Help employees maintain high level of work effectiveness

6 Objectives Develop lines of communication among employees within the administrative office management functional area and between these employees and employees in other areas

7 Objectives Enhance effective supervision of office personnel Assure efficient and proper use of specialized office equipment

8 Hierarchical Structure of Administrative Office Management

9 Responsibilities of the Administrative Office Manager Planning Organizing Staffing Directing Controlling

10 Challenges Affecting the Administrative Office Manager Coping with governmental regulations Coping with new technology Enhancing organizational productivity Accommodating diversity Serving as change agent Accommodating globalization Dealing with office systems that fail to perform as expected

11 Qualifications of Administrative Office Managers Completion of relevant courses Specialized knowledge of pertinent areas Capable of leading Commitment to ethical behavior Capable of delegating

12 Educational Background/Profile Come up through the ranks Non entry-level position PROFILE: Male years old $60-$70,000 Bachelors Degree years work experience THINGS ARE CHANGING!!!!! Office Management Degree

13 Roles Defined as a set of behavior and job tasks employees are expected to perform, including: Decision-making roles Information-management roles Interpersonal roles

14 Skills Defined as abilities individuals possess that enable them to carry out their specified roles well. Technical skills Conceptual skills Human skills

15 Scientific Management Administrative Movement Human Relations Movement Modern Movement Evolution of Management Theory

16 Scientific Management Popular during the late 1800s and early 1900s Popular during the late 1800s and early 1900s Conceptualized by Frederick W. Taylor Conceptualized by Frederick W. Taylor Goals 1. Increase output of employees. 2. Improve operating efficiency of management.

17 Scientific Management: Based on Time Study and Motion Study Time Study Concerned with amount of time task completion takes. Motion Study Concerned with efficiency of motion involved in task performance.

18 Administrative Movement Popular during the 1930s Popular during the 1930s Conceptualized by Henri Fayol Conceptualized by Henri Fayol Concepts 1. Focused on whole firm. 2. Management functions were identified during this era. 3. Comprised of a group of universal principles involving management.

19 Management comprised of these Universal Principles: Division of labor Authority Discipline Unity of command Unity of direction According to Fayol…

20 Subordination of individual interest to general interest Remuneration Centralization Scalar Chain (Line of authority) Order Equity Stability of tenure of personnel Initiative Esprit de corps Universal Principles (contd)

21 Human Relations Movement Emerged during the 1940s and 1950s Emerged during the 1940s and 1950s Elton Mayo was a proponent Elton Mayo was a proponent Concepts 1.Emerged because of a failure of organizations to treat their employees in a humane manner 2.Believed that the human element had a greater impact on determining output and reaction to change than did the technical factor.

22 Human Relations Movement Abraham Maslow Hierarchy of Needs Douglas McGregor Theory XTheory Y Frederick Herzberg Motivation-Hygiene Theory

23 Modern Movement Began in the early 1950s Began in the early 1950s Two Approaches Nonquantitative Approach Quantitative Approach

24 Quantitative Approach Quantitative Approach Known as the operations approach Nonquantitative Approach Nonquantitative Approach Known as the behavioral sciences approach

25 The modern movement is currently heading toward the systems approach The modern movement is currently heading toward the systems approach The organization is considered to be comprised of a number of interdependent parts The organization is considered to be comprised of a number of interdependent parts

26 Other Management Concepts Contingency Management Total Quality Management (TQM) Theory Z

27 Contingency Management Recognizes that no one best way exists in all situations.

28 Total Quality Management (TQM) Puts emphasis on teamwork, empowerment of employees, and organization-wide recognition. Common Elements 1. Focus on customer satisfaction. 2. Ongoing improvement of the organizations products and/or services. 3. Work teams based on trust and cooperation. 4.Statistical measurement techniques designed to identify causes of production problems.

29 Theory Z Assumptions 1. Employees have lifetime employment. 2. Employees are hired for their specific talents. 4. Managers and employees trust one another. 3. Decision-making uses a consensus process. 5. Managers are concerned about employees well being.

30 THE END


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