1. CREATING A TEAM CULTURE

2. WHY TEAMS STRUGGLE Team members shirking their responsibility. Conflict or personality clashes among team members. Lack of cooperation among team members. Cliques forming within a team. Disruptive behaviour by a team member. Poor Communication Disorganised team meetings

3. WHY TEAMS STRUGGLE Differing ideas among team members. Dominating or controlling team leader. Hands-off team leader. Unclear team goals. Constantly changing directions to the team from the upper management. Undefined roles of team members. Lack of resources- from tools to training.

4. Spotting Resistance Cultural orientation- the individualist. Someone who can stand on their own without team support. Limited or poor experience with teams. Success as a solo.- Some people enjoy working alone. What they like more is being responsible for their own work. Fear of change.- Some people are happy with the status quo.

5. Winning them over Set a tone of patience and persistence. Listen a great deal.- active listening. Provide ongoing communication. Get the team involved in planning its work. Help the team to overcome obstacles. Train them and cross-train them. Deal at once performance issues. Focus on driving performance.

6. Three Cornerstones Focus- supports the team’s reason for being and helps define where it’s going and what it needs to accomplish. Cohesiveness- helps the team to bond the various perspectives and talents of it’s members, creating a dynamic and positive work groups. Accountability. – reinforces high standards and the sense of shared rresponsibility.

7. Focus Establishing team vision statement. Defining core values. Developing a team-purpose statement. Creating team guidelines. Setting team performance goals. Planning projects and assignments. Clarifying roles and responsibilities. Defining performance measurements. Setting team performance standards based on key factors.

8. Cohesiveness Developing backup coverage. Creating shared responsibilities. Problem-solving with operational issues. Employing team guidelines. Addressing team functioning issues. Attending training sessions together. Redesigning a work process. Involving the tem in interviewing and selecting new team members. Conduct activities to build relationships & promote understanding.

9. Accountability Delivering team presentations to management. Conducting periodic status review meeting. Doing a team self-evaluation. Conducting post-mortem. Recognising and celebrating accomplishments. Assessing the effectiveness of team meetings. Carrying out peer feedback sessions.

10. Teams Skills or Tools Interpersonal communication. Systematic problem-solving. Planning and goal setting. Collaborative conflict resolution. Group decision making. Meeting management.

11. THE END