1. Managerial Skills
Creating High
Performing
Teams

2. Learning Objectives Identify the Characteristics of Effective Teams.
Recognize the Stages of Team Development.
Adapt Leadership Style to Different Stages of Team Development.
Facilitate Team Processes.
Conduct Effective Meetings

3. Exhibit: Ways Your Organization Can Benefit from Teams
Team output usually exceeds individual output.
Complex problems can be solved more effectively.
Creative ideas usually are stimulated in the presence of other individuals who have the same focus, passion, and excitement.
Teams both appreciate and take advantage of diversity.
Support arises among team members.

4. The Importance of Creating High Performance Teams
Characteristics of High Performing Teams
Small Size
Complimentary Skills
Common Purpose
Specific Goals
Mutual Accountability

5. The Five Stages of Team Development
Forming
Storming
Norming
Performing
Adjourning

6. Exhibit : Variations in Productivity and Morale during Team Development

7. Adapting Leadership Style to Facilitate Team Development
Provide Direction – focus is on the task; getting the job done
Identifying purpose, setting rules, identifying goals and performance standards
Provide Support - focus is on inter-relationships;
how the team works together
Developing harmony, cohesion,
participation and listening, praising

8. Adapting Leadership Style to Facilitate Team Development
Structuring
Resolving
Collaborating
Validating

9. Exhibit : Leadership Style

10. Exhibit : Leadership Style and Team Development

11. Some hints to get through these stages
Forming:
Be clear on your purpose and problem
Agree on ground rules for meetings and behaviours
Set goals and timetables, assign tasks
Storming:
Encourage different points of view about the project
Break down the project into small parts and seek small successes

12. Some hints to get through these stages
Norming:
Move from being directive to being supportive
Challenge the group to analyze and resolve personal disagreements
Stick to your goals and timetables
Performing:
Encourage everyone in the team to be equal members
Have lots of regular communication

13. Transforming Existing Work Groups into High Performing Teams
Assessing and Solving Problems to Team Effectiveness
Lateness and absenteeism at meetings, negative gossip, not helping others
Problem Awareness: Determining Symptoms of Ineffective Teams
Over Dependency on the Leader
Unrealized Decisions
Hidden Conflicts
Fighting without Resolution
Subgroups

14. Transforming Existing Work Groups into High Performing Teams (continued)
Problem Identification
Weak Sense of Direction
Infighting
Shirking of Responsibilities
Lack of Trust
Critical Skills Gaps
Lack of External Support

15. Team Discussion
Using previous information and other personal sources (i.e. your brain), create a specific strategy you might use to overcome the following group problem:
One member of the team is not putting in their share of the work and is missing meetings

16. Lost at Sea Exercise
Do individual ranking of item importance (10 minutes)
Do a team ranking of item importance (30 minutes)
I will let you know the order that the experts have chosen
Discussion of group processes

17. Meetings
True or False?
A meeting is a gathering where people speak up, say nothing, then all disagree
A meeting is indispensable when you don’t want to accomplish anything
The length of a meeting increases with the square of the number of people present

18. Conducting Effective Meetings
Preparing for the Meeting
Set Objectives – problems to solve, issues to address, decisions to be made
Select Participants
Set a Time and Place
Plan the Agenda
Distribute the Agenda and Relevant Materials in Advance
Consult with Participants Before the Meeting

19. Conducting Effective Meetings (continued)
Conducting the Meeting
Begin the Meeting with the Agenda
Establish Specific Time Parameters
Control the Discussion
Use Problem Solving Techniques
Encourage and Support Participation by All Members

20. Conducting Effective Meetings (continued)
Conducting the Meeting
Encourage the Clash of Ideas, but Discourage the Clash of Personalities
Exhibit Effective Listening Skills
Reach a Consensus
End the Meeting by Clarifying What Happens Next

21. Conducting Effective Meetings (continued)
Follow Up after the Meeting
Spend the Last Five Minutes Debriefing the Meeting Process.
The Best Time to Share Your Reactions to the Meeting Is Right After It Has Ended
Brief Memo Summarizing
Discussions, Decisions, and Commitments (minutes)