1. STIMULATE 9 THI HOANG HANH National Centre for Scientific and Technological Information A: 24 Ly Thuong Kiet, Hanoi, Viet Nam E: tranhanh@vista.gov.vntranhanh@vista.gov.vn T: 84 4 39349126

2. + Contents of the program Elementary statistics for effective library and information service management Publish on the web Citation analysis and research performance Open access Copyright Presentation of information in a scientific environment Win ISIS and management library softwares: Greenstone, ABCD etc.

3. + Suggestion to improve the program’s organization Accommodation: In the summer holiday, whole floor has only 3 showers room Some subjects need more time to practice: indexing materials; ABCD automation library

4. + Strong points of the program Professors, lecturers have been learned and totally dedicated in the course Useful library visits, and interesting cultural activities (Belgian Beer Tasting, The Great Chocolate Tasting,…) Assistants are very considerate enthusiasm and have a sense of responsibility (Alexander Coppens, Karolien,…)

5. + Best components of the program academic content ABCD automation library, and many open source software for library and ICT: Greenstone, SeaMonkey, etc. Citation analysis and research performance

6. Not so good components of the academic program content All were relevant

7. + Recommendation for the management in my home institute Apply the ABCD automation library, building the digital library with the Greenstone software Using strengthen the open software and open resources Applications of network theory in our library and information setting