1. COMP-01: How to Save Your Company Money and Look Like a Hero in 5 Easy Steps Cyril Gleiman Senior Technical Support Engineer

2. 2© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Agenda n Introduction n Why Disaster Recovery? n Business Requirements n 5 Steps to Success n Summary n Additional References

3. 3© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Introduction What is Disaster Recovery (DR) Planning?

4. 4© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Why do Disaster Recovery? “93% of companies who lose data center access for 10 days file bankruptcy within a year. Half file immediately.” Juniper Networks (www.juniper.net)

5. 5© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Why do Disaster Recovery? n Regulatory compliance n Insurance compliance n Build a better business n So you can sleep at night n Save the company money

6. 6© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Evaluating the Risks * Adapted from Blueprints for High Availability by Evan Marcus and Hal Stern (ISBN: 0-471-43026-9) Causes of Unplanned Downtime 7% 8%8% 27% 23% 18% 17% Unknown Software Hardware Human Error Network Natural Disaster

7. 7© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Fact of the Moment: Cost of Downtime (http://www.drplanning.org) Evaluating the Risks The Downtime Cost of Labor Alone

8. 8© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Evaluating the Risks The Price of a Disaster $2.8 Billion Chemical Accident Apr. 26, 1986 Soviet Union $2 BillionCold WaveJune, 1996Canada $1.2 BillionUrban FireNov. 21, 1996USA $20 BillionEarthquakeJan. 17, 1994USA $131 BillionEarthquakeJan. 20, 1995Japan http://www.disastercenter.com/disaster/TOP100C.html

9. 9© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Business Requirements n RTO – Recovery Time Objective n RPO – Recovery Point Objective n RDO – Recovery Distance Objective See:  “Business Continuity Primer” in Progressions Publication  Business Continuity Planning: A Progress Guide To Survival The business should drive the decisions.

10. 10© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Determine Your Disaster Recovery Needs I’m up and running in seconds, but I’ve lost a day’s data I lost no data but it took me a week to do it hrs days wks mthssecs mins Zero “Downtime” secs mins hrs days wks mths “Freshness” RPO RTO What are my disaster recovery needs?

11. 11© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero The 5 Steps " An excellent strategy without execution will result in failure. And, perfect execution of a bad strategy will still result in failure..." –Anonymous

12. 12© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero The 5 Steps 1. Identify business requirements 2. Define what you currently have 3. Determine what you want 4. Evaluate different options 5. Get approval and implement / test

13. 13© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Step 1 1. Identify business requirements 2. Define what you currently have 3. Determine what you want 4. Evaluate different options 5. Get approval and implement / test

14. 14© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Step 1 The Business Requirements –Down time calculator –Fathom™ Management / Fathom™ Replication ROI calculators GET COMMITMENT AT THIS POINT What is the cost of down time? What can your business afford?

15. 15© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Evaluating the Risks Down Time Example n $10,000,000 annual revenue n 100,000 orders / year n 25 employees n Order Entry down – 24 hrs n Restore time –12 hrs n # of orders lost due to system down –500 orders lost n % unproductive time –90% Company Profile Disaster Profile

16. 16© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Evaluating the Risks Employee cost to perform recovery$2,666 Cost of employee downtime$28,800 Unearned profits due to lost sales$12,500 Finance cost due to deferred profit$2,257 Cost of lost goodwill (1%)$100,000 Total cost of downtime$146,223 http://www.sss.co.nz/services/downtimepage.htm Downtime and The Bottom Line

17. 17© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Step 2 1. Identify business requirements 2. Define what you currently have 3. Determine what you want 4. Evaluate different options 5. Get approval and implement / test

18. 18© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Step 2 Define What You Currently Have n What is documented? n What are you backing up? n What are you testing? n Who is responsible for all of this? n How much time does it take to do the right thing?

19. 19© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Step 2 Define What You Currently Have n Who should you talk to? –Managing Director –Finance and Operational Directors –Managers in various departments

20. 20© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Step 3 1. Identify business requirements 2. Define what you currently have 3. Determine what you want 4. Evaluate different options 5. Get approval and implement / test

21. 21© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Step 3 Determine What You Want n What is your RTO? n What is your RPO? n What is your RDO? –Is this flexible? n Is a manual process sufficient? n How automated do you want/need to be?

22. 22© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Determine Your Disaster Recovery Needs I’m up and running in seconds, but I’ve lost a day’s data I lost no data but it took me a week to do it hrs days wksmths secs mins secs mins hrs days wks mths Zero “Downtime” “Freshness” RPO RTO What are my disaster recovery needs?

23. 23© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Disaster Recovery Options RTO: X Hours RPO: Y Hours Costs: Backup Media Only Backup Restore Recovery Time Backup Refresh Zero “Downtime” “Freshness”

24. 24© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Disaster Recovery Options RTO: X Hours RPO: Y Hours Costs: Backup Servers/Disk Cold Standby Recovery Time Backup Refresh Zero “Downtime” “Freshness” Backup Restore

25. 25© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Disaster Recovery Options Warm Standby RTO: X Hours RPO: Y Hours Costs: Backup Servers/Disks and After Imaging Cold Standby Backup Restore Recovery Time Backup Refresh Zero “Downtime” “Freshness”

26. 26© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Disaster Recovery Options RTO: X Hours RPO: Y Hours Costs: Backup Servers/Disks and Replication SW Cold Standby Backup Restore Recovery Time Backup Refresh Zero “Downtime” “Freshness” Replicated Database

27. 27© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Recovery Time Backup Refresh Zero “Downtime” “Freshness” Disaster Recovery Options Clustered Servers RTO: X Hours RPO: 0 Hours Costs: Backup Servers and Clustering SW Cold Standby Backup Restore Replicated Database

28. 28© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Recovery Time Backup Refresh Zero “Downtime” “Freshness” Disaster Recovery Options Clustered Servers/ Replicated Data RTO: X Hours RPO: 0 Hours Costs: Backup Servers and Clustering SW Cold Standby Backup Restore Clustered Servers Replicated Database

29. 29© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Step 4 1. Identify business requirements 2. Define what you currently have 3. Determine what you want 4. Evaluate different options 5. Get approval and implement / test

30. 30© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Step 4 Evaluate Different Options n Log-based versus software-based versus hardware-based? n What resources do you have that you can use today? n Can you fill the gaps with the different options? Session ID COMP-02: Replication Options Explored Presenter: Brian Bowman

31. 31© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Progress Solution Probkup Utilities Recovery Time Backup Refresh Zero “Downtime” “Freshness” Clustered Servers/ Replicated Data Clustered Servers Replicated Database Cold Standby Backup Restore

32. 32© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Progress Solution After Imaging Warm Standby Cold Standby Backup Restore Recovery Time Backup Refresh Zero “Downtime” “Freshness” Clustered Servers/ Replicated Data Clustered Servers Replicated Database

33. 33© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Progress Solution Failover Clusters Cold Standby Backup Restore Recovery Time Backup Refresh Zero “Downtime” “Freshness” Clustered Servers Replicated Database Clustered Servers/ Replicated Data Clustered Servers/

34. 34© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Progress Solution Fathom Replication Cold Standby Backup Restore Recovery Time Backup Refresh Zero “Downtime” “Freshness” Clustered Servers Replicated Database Clustered Servers/ Replicated Data Replicated Data

35. 35© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Progress Solution Fathom Management Cold Standby Backup Restore Recovery Time Backup Refresh Zero “Downtime” “Freshness” Clustered Servers Replicated Database Clustered Servers/ Replicated Data

36. 36© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Step 5 1. Identify business requirements 2. Define what you currently have 3. Determine what you want 4. Evaluate different options 5. Get approval and implement / test

37. 37© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Step 5 Get Approval and Implement n Get commitment on business requirements –Makes approval easier n Define timeframe with measurable milestones –Implementation –Test and review on a regular basis

38. 38© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Closing Quotes “Friends, Romans, Countrymen… Leave me alone.” Bucky Katt “Get Fuzzy!” “Now that I'm here, where am I? ” Janis Joplin

39. 39© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Summary n Now you have –An understanding of the value of DR planning –A roadmap as a guide n There is no reason why you should not have a Disaster Recovery plan

40. 40© 2005 Progress Software Corporation COMP-01 Save Your Company Money and be a Hero Questions?