1. Our Technology Comes with People Disaster Recovery Planning Glenn Lytle, Vice President Sales, Lumos Networks July 28, 2014 1

2. Our Technology Comes with People Todays Objectives: Introduction to LUMOS Networks Get you thinking about your DR plan Get you talking about your DR plan 2

3. Our Technology Comes with People About LUMOS Publicly traded on NASDAQ – LMOS – HQ – Waynesboro, VA Fiber-based service provider in Mid-Atlantic – Approx. 7500 route miles of fiber – Serving West Virginia, Virginia, PA and portions of Ohio, Kentucky and Maryland Continue to grow network and invest in technology – Since 2010 invested more than $40M in West Virginia Products: Customized Solutions – Data, Voice and Internet 3

4. Our Technology Comes with People 4 Financial services global IT & telecom spend forecast (Gartner, Q4 2012) The financial services IT market is one of the fastest growing vertical markets with spending growing at 4% CAGR through 2016. …approximately $550B in 2016 The financial services market is the fastest growth market for telecom services with spending growing at 6% CAGR through 2016. Spending is projected to be approximately $125B in 2016

5. Our Technology Comes with People 5 High level Overview Planning is absolutely CRITICAL!! Proactive approach - vital to success of the plan Banks have greater exposure than most businesses at the time of disaster! People first!!! Employees may also be effected depending on the nature of the event Beyond the Data Center Recovery is a corporate-wide undertaking Branch locations and satellite offices are at greater risk and exposure Disaster recovery is beyond restoring computer systems and processes Buy in from Senior Management In the time of a disaster, delegation does not work…Sr. Management must be involved Education of the plan and firm understanding of the process is critical for success

6. Our Technology Comes with People 6 High level Overview Location – Central to recovery plan Not just a data center – where will employees relocate? Independent work group sites Solid DR plan has a back up plan for everything, not just Data Outsourced functions Clearly identify in house vs. outsourced functions – independent of geographic location What is their DR Plan? Does it match yours?! Testing is critical!!!!!!! A great plan on paper isn’t always the best to implement Frequency is critical (dependent on size of bank etc.) All components of the plan should be tested, scored and reviewed ***Data from Bankersonline.com***

7. Our Technology Comes with People 7 Effective Disaster Recovery Planning Steps 1. Determine roles and responsibilities Identify the leader Delegate responsibilities…..before the disaster! Garner the appropriate support - management must commit in word and deed to development AND implementation of plan 2. Assess potential risk Which disasters will have greatest impact? What will the impact be? Rank threats by greatest impact

8. Our Technology Comes with People 8 Time is Money! 59% of Fortune 500 companies experience an average of 1.6 hours of downtime every week, costing nearly $3.0 million in average yearly downtime costs! Average loss of $5,600 per minute of downtime In some cases losses of up to $11,000 per minute of downtime

9. Our Technology Comes with People 3. Determine Recovery Time (RTO) & Recovery Point (RPO) Description and Objectives RTO and RPO are key measures that drive the solution and configuration of a disaster recovery implementation RTO: specifies the maximum allowable time to restore critical process after a disaster. RPO: targets the maximum acceptable amount of data that is at risk of loss after a disaster. TTD: Time to data (TTD) is the time required for retrieving backup data and delivering it to the recovery site.

10. Our Technology Comes with People 10 4. Develop the Disaster Recovery Plan – in Writing! Two critical questions guide plan development: How will you determine that a disaster has occurred? How will your team respond once a disaster is verified? The extent of the damage is often determined in the early stages of a disaster What is your first response directive? Determine backup sites? What hardware needs replace? Where do you get it? Who is available to help during a disaster? How flexible is your plan in real-time application?

11. Our Technology Comes with People 11 5. Test the Plan! Identify shortcomings How did the plan address RTO & RPO goals? Initiate improvements…before the disaster! Test, retest, and revise Get management approval! Implement the Plan!

12. Our Technology Comes with People Cloud Models & Financial Services Private Cloud Emphasis on performance and data security important Analytical workloads, transactional data bases, data warehouses, data mining, BC/DR, financial services industry specific applications Typically a private build WDM network and/or wavelength services Public Cloud Emphasis on high utilization and immediate cost savings for low risk and/or fluctuating demand workloads Test & development, office productivity, collaboration, web bursting, CPU intensive simulations, CRM, DR for smaller firms Telecom provider or Cloud provider managed network service Hybrid Cloud Firms can address challenges of security and data privacy by creating a hybrid cloud where sensitive data can reside on a private cloud and computing power on a public cloud.

13. Our Technology Comes with People “By failing to prepare, you are preparing to fail.” -Benjamin Franklin 13