1. Business Communication

2. Overview Communication Skills Nonverbal communication Oral communication Written communication

3. Why Study Communication? The Only Completely Portable Skill You will use it in every relationship You will need it regardless of your career path The “Information Age” The history of civilization is the history of information Language and written documents facilitate the transfer of information and knowledge through time and space

4. Why Study Communication? Your Quality of Life Depends Primarily on Your Communication Skills You Cannot Be Too Good at Communication People Overestimate Their Own Communication Skills

5. We Want Others to Change

6. Habits Learned Behavior Established Over Time Practice Self-talk Change

7. Flexibility Determine your preferred system. What are you doing when you “think”? Speak for two minutes using predicates from one sensory modality, then do the the same for each of the other two. Work in groups and take turns speaking using sense-based predicates in a systematic way.

8. Common Strategies Spelling Auditory (spell “phonics” phonetically) Visual Making Decisions Communicating Listening and speaking Writing

9. Communication Strategy, 1 & 2 Pace (шаг) Match (nonverbally and verbally) Meet expectations Lead (лидерство) Set direction Maintain interest Maintain rapport

10. Communication Strategy, 3 & 4 Blend Outcomes Understand objectives and desires Create win-win solutions Motivate Clarify who does what next Future-pace possibilities Presuppose positive results

11. Personal Profiles Achiever Communicator Specialist Perfectionist C SP A

12. Profile Characteristics Achiever Likes to set goals, challenge the environment and win. Sees life as a competition. Communicator Likes to achieve results by working with and through people. Finds more enjoyment in the process than in the results. Specialist Likes to plan work and relationships. Finds enjoyment in knowing what to expect. Perfectionist Enjoys jobs requiring attention to detail. Complies with authority and tries to provide the “right” answer.