1. Rapport Training v. 9-10-2012

2. Creating Instant Impact and Influence It’s not _____ you know, it’s _____ you know. It’s not _____ you know, it’s how many _____ you have.

3. Advanced Rapport Skills Rapport is the relationship of … ____________________, and ____________________.

4. Influence must have… Trust Respect

5. Influence (C)2011 Carl L. Gould. All Rights Reserved The strongest force in the human personality is the need to behave in alignment with how you define yourself. Author Unknown

6. (C)2011 Carl L. Gould. All Rights Reserved

8. Birds of a Feather…

9. (C)2011 Carl L. Gould. All Rights Reserved

12. What influences Human Behavior? ________% Words + ________% Voice Qualities + ________% Physiology =

13. Like You Are Like You **************************** Envy You

14. (C)2011 Carl L. Gould. All Rights Reserved

15. The Power of Alignment

16. Negotiation

17. Your Port or Mine?

18. High Five!

19. Vote For Me! (C)2010 Carl L. Gould. All Rights Reserved

20. Did You Kick Me? (C)2010 Carl L. Gould. All Rights Reserved

21. We Dress Each Other!

22. Hungry? (C)2010 Carl L. Gould. All Rights Reserved

23. Thirsty? (C)2010 Carl L. Gould. All Rights Reserved

24. Look Into My Eyes! (C)2010 Carl L. Gould. All Rights Reserved

25. Hmmmmmm! (C)2010 Carl L. Gould. All Rights Reserved

26. Member See Member Do! (C)2010 Carl L. Gould. All Rights Reserved

27. Matching and Mirroring (C)2010 Carl L. Gould. All Rights Reserved Check out the hands!

28. Matching and Mirroring (C)2010 Carl L. Gould. All Rights Reserved The Posers!

29. Rapport Strategies Demonstrated and Practiced  Face-to-Face Rapport  Back-to-Back Rapport

30. Face-to-Face Rapport Seating Positions Standing positions Postures Hand gestures Pace of movements Leaning (back or forward) Crossing or uncrossing of legs, arms Proximity Match and Mirror - Physiology

31. Face-to-Face Rapport Volume Pace Tempo Inflection Match and Mirror - Voice Qualities

32. Face-to-Face Rapport  Match and Mirror - Emotional Intensity  Match the intensity, not the emotion EmotionIntensity AngerPassionate SadConcerned PityEmpathy RemovedGrounded ConfusedCurious DistraughtInterested

33. Face-to-Face Rapport Repeated words Key phrases Words that seem to be emotionally charged Personal / regional ‘jargon’ (dude!, y’all, really?) Match and Mirror - Words

34. Role Play

35. Questions?